Graduate Support Engineer – Innovative IT Solutions
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Graduate Support Engineer – Innovative IT Solutions
Bracknell, Berkshire
£Competitive Plus 25 Days’ Holiday, Life Insurance, Long Term Sickness Insurance, Pension, BUPA Healthcare, Dental, Childcare Vouchers, Cycle Scheme, Gymflex, Fresh Fruit, Cakes on Friday
As a leading IT services provider, our client provides solutions for desktops, servers and mobile devices. An excellent opportunity has now arisen for a Graduate Support Engineer to join their winning team.
If you’re an enthusiastic computer science or engineering graduate or you have some previous IT experience, this is a fantastic opportunity to build a career with a successful company.
Offering a whole host of excellent benefits, our client provides the perfect environment to develop and enhance your skills.
As a Graduate Support Engineer, you will be responsible for providing valuable technical support to customers and resolving any issues relating to the functionality and usage of our client’s products.
Liaising with customers via the telephone and internet, you’ll act as the main point of contact for any technical issues or queries. You’ll document any product defects for review and validation and keep customers fully up-to-date on the progress of their queries to maximise satisfaction.
Additionally, constantly developing and sharing software knowledge, you’ll create articles and whitepapers that address common customer questions and issues.
To be considered for this exciting opportunity, you must have a degree in computer science, engineering or a related discipline OR equivalent IT experience and support skills.
As a Graduate Support Engineer, you must have excellent communication skills and the eagerness to learn and take on new challenges. Proactive and enthusiastic, you’ll also be committed to exploring new ways to improve the customer experience.
Previous customer service experience would be beneficial to your application.
To apply for the role of Graduate Support Engineer, please apply via the button shown.
This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.
Additional Keywords: Graduate Support Engineer, Junior Support Engineer, Graduate Support Analyst, Graduate Technical Support Engineer, Junior Helpdesk Analyst, Graduate Helpdesk Engineer, Graduate IT Support Engineer, Computer Science Graduate, Engineering Graduate, IT Graduate, Graduate.