Technical Services Manager
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Work with the Inventory & Logistics Manager to implement processes and systems for the management regional technicians and the management of those processes and systems. An integral cog working between engineering and global technicians up skilling and ensuring all techs have the knowledge and tools to complete all required regional repairs and site installations.
Working across multiple geographic locations, diverse cultural client bases and local and central office management teams ensuring all processes are documented and reported. Direct reports for this position will be 20-25 CST staff.
Key Areas of Responsibility:
The Technical Services Manager will:
-Assess all regional maintenance work for both quantity and quality
globally
staff
locations
systems
processes
-The work being assessed will include:
On-site installations
Maintenance
Shipping
Parts used and demand management
Cost Driver Analysis
Health and Safety
-Identify technical skills gaps and training needs on both hardware and software.
-Construct Training Plan
-Construct & Roll-out:
Authorised repair system ' only centrally approved repairs can be undertaken in the field
Quality standards on all work and assessment process
Reporting system using Autotask covering:
Work undertaken
Labour time
Parts used and demand management
Inventory movements
Training plan for all technicians
-Point of contact for all Company Technicians and engineering team ensuring product knowledge waterfalls down to all regional techs
-Provide assistance to the Inventory & Logistics Manager
Skills Profile
-Effective communicator
-Strong people manager
-Excellent ability to delegate
-Effective stakeholder management
-Ability to engage at all levels in AI and present to Clients
-Strong influencing and negotiating skills
-IT literate, MS Office
-Good planning and forecasting skills
-Ability to work under pressure
-Strong cultural and market awareness
-Ability to coach and mentor AI staff
-Strong operational background including project management
-Good knowledge of both hardware and software installation.
Personality Profile
-Strong leadership
-Positive outlook
-Tenacity and drive
-Solutions minded
-Confident
-Sense of humor
-Collaborative
-Team player
-Supportive
-Approachable
To apply for this role please click the APPLY button.