IT Support

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In this new opportunity within the South East Technical Surveillance Unit (SETSU) you will log, process, resolve or co-ordinate appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping users appraised of progress.

Key responsibilities include:

-Providing efficient and effective call taking and logging for Police Officers and staff within the Collaborating Forces in the South East Region with regard to SETSU IT issues to agreed service levels.

-Responding to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate to ensure efficient resolution of incidents to agreed service levels.

To be successful in this role you will need:

-Good communication skills (written and oral) with a proven customer focussed approach. Must be a team-worker who is flexible and adaptable but can also work with little direct supervision in a pressurised environment.

-Good problem solving and trouble-shooting skills with the ability to think logically in a fast paced environment whilst maintaining high levels of accuracy.

-Good understanding of the principles of an IT network infrastructure, Mobile Data on 3G & 4G platforms.

You will have capability to travel, sometimes at short notice, to different locations across the force/ region. Successful candidates will undergo an enhanced level of vetting.

For an application form and full job description please click the APPLY button.

The closing date for enquiries and receipt of completed applications is Monday 17th October 2014.