Head of Web Chat


Premium Job From Barclays

Recruiter

Barclays

Listed on

15th October 2014

Location

SR3 3XW

Salary/Rate

Competitive plus excellent benefits

Salary Notes

Competitive plus excellent benefits

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Develop a new world of customer contact

Join Barclays as Head Of Web Chat and you'll enjoy real opportunities for career development as you take complete ownership and accountability for our web chat channel, making an impact quickly to drive the growth of your team. There will also be plenty of chances to network with board members and rapidly build a profile at the highest levels.

What you'll give our customers as Head Of Web Chat

This pivotal role will see you transforming the customer experience, and leading the evolution of existing messaging capabilities across social media, secure message centres, WebChat and NoMi (Secure Mobile WebChat). As well as developing plans for reducing demand from traditional contact routes, such as branch and telephony, we'll look to you to evolve the business to meet rapidly changing customer expectations.

What you'll get in return

Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you'll need as Head Of Web Chat

The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need strategic leadership experience from a results-driven, commercial digital or online role at leadership level in a complex, multi-site organisation. Very familiar with large, multi-product, web-based customer interaction across virtual helpdesks (web-chat, social media, secure email or messaging) and emerging digital technologies, you'll also have extensive knowledge of digital communication processes and systems, and their impact on the customer experience. As well as a background in leading, directing and managing a key team, you'll have the ability to develop interfaces and manage relationships with important stakeholders.

We will consider applications from job share applicants.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

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We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.

To visit our website and apply for this role please click the APPLY button.

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