Multichannel Project Manager

This job has now expired please search on the home page to find live IT Jobs.

JoJo Maman Bébé launched as a tiny start-up 21 years ago and has grown organically to become the UK’s leading independent mother and baby brand. With a head office and distribution centre in Newport, South Wales and Design and Marketing office in Battersea, London the business continues to grow in a sustainable manner, without losing sight of its small company values.

Role overview:

The successful candidate will be a commercially focused technical project manager with excellent experience and proven project management, communication and influencing skills. Ideally you will demonstrate knowledge of high volume E-Commerce transactional web and mobile sites. Experience of multi-channel retail platforms is desirable, but not essential for the success of this role.

A key aspect of the role is to manage UAT to asses if applications can support day to day business and user scenarios, all of which will assist in the reduction of ongoing project costs. The ability to test code written by others will be required; therefore previous coding skills would be advantageous, but not essential. It is more important to be able to detect and rectify defects within the system from project specification to completion prior to user experience.

The position will be best suited to a technical E-Commerce Manager who enjoys working on end-to-end software implementation and UAT management, with the need to become fully immersed in understanding the architecture and user experience. Particular interest in strategic performance of E-Commerce, ERP/CRM solutions; including warehousing, merchandising, payment gateways and business intelligence is important. You will have the ability to lead and facilitate the direction of other team members by sharing the responsibility and ownership in tandem with the teams’ skill base and capabilities. This role will be essential for the success of future projects as the company continues to expand both in the UK and globally.

Main responsibilities to include:

-In the first instance manage the design and integration of a new Magento based web platform for the launch of the USA B2C business model. Go live date July 2015.

-Implement and manage full UAT across all current applications and future projects.

-Proactively manage the technical integration of the new Magento website into Elucid, Sage and the USA DC’s WMS.

-Identify & implement technical developments to streamline business processes, for example the in-house designed PLM system.

-Work with the E-commerce and marketing teams on the development and integration of third party software to improve the technical functionality of the E-Commerce platforms.

Key skills will include:

-An understanding of the brand and market positioning in the UK and the ability to lead the technical advancement of the brand in line with the Board’s growth projections and business development plans.

-E-commerce experience is essential. Multichannel and retail experience would be advantageous, but is not essential.

-Must be highly competent in mapping User Experience and focusing on the customer journey.

-Proven experience of managing UAT, defining and managing test plans.

-Meticulous attention to detail and customer led focus is essential.

-Experience of Wireframing is desirable.

-Significant management and understanding of the complete software development lifecycle for high transactional, resilient and performance critical ecommerce web-sites.

-The ability to learn and understand the technical needs of each department and how they should integrate with the other areas of the business.

-Proven experience and success of technical Project Management, with Agile knowledge desirable.

-Proven experience and success of identifying technical requirements, researching solutions and developing strategy.

-Knowledge of the technical requirements for Omni-commerce in a variety of countries - in the first instance the USA is desirable.

-A thorough understanding of the fashion retail industry is preferable, but not essential.

-Excellent written and verbal communication with the need to be able to effectively communicate with technical and non-technical personnel.

-Exemplary organisation skills including the ability to set up new processes and training where required.

-Proven experience of managing expectations and relationship building across stakeholders.

-The role will be London based, however the ability to travel to the head office in Newport and other destinations will be required on an ad-hoc basis.