Service Delivery Manager

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At Three we want the customer experience to be the best there is. Now we're sharing that expertise with a range of new business partners. This new operational role puts you at the peak of service delivery management; ensuring mobile users get the same smooth service - however and wherever they access our network. It's a chance to develop a new and important role from scratch - one that's key to Three's strategic expansion.

Acting as the bridge between an external client business and Three's operational delivery teams, you'll be fully accountable for our wholesale/MVNO performance. Managing high-level relationships, you'll be the single point of contact for service management, from incident management to service delivery, change management to continual service improvement. These are complex and demanding roles that require you to support mission-critical services with the utmost confidence and control.

Able to manage multiple work streams and change focus at short notice, you'll be capable of managing both short-term incidents, such as outages, and the delivery of long-term performance improvement. Although telecoms experience isn't essential, you're likely to have worked in a technical environment, delivering a mission critical service. The ability to develop and maintain strong business relationships with both colleagues and external stakeholders is vital. Drawing on your exceptional powers of influence, you'll thrive in a matrix management environment.

Three might be the UK’s fastest growing network, but good service isn’t just about size. It’s about speed and quality too. Which is why we also work hard to provide the quickest and smoothest internet on the move. With affordable pricing and plenty of ways to stay connected, it’s not surprising we’re such a popular choice for smartphone and mobile broadband users. We’re committed to improving things for our customers and it’s an attitude that’s reflected throughout our business: every single person at Three believes we can challenge, change and lead the mobile communications industry. We’re no ordinary telecoms company. And this is no ordinary career. Things move faster at Three.

If you’re ready to take things up a gear, click the apply button.