Service Delivery Manager, IT

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Nuffield Health are currently seeking a permanent full time Service Delivery Manager to join their flagship Head Office, based in Epsom, Surrey.

The role will be working within the IT Technical Operations department - leading, developing, maintaining and growing the people, processes, products and partners, in order to deliver a high quality managed service.

As part of the IT team the successful candidate will have access to Nuffield Health's excellent benefits package promoting our passion for health and wellbeing - which include an onsite gym, and our own private healthcare covering pre-existing conditions.

Duties and responsibilities will include:

- Ensure a high quality, SLA compliant, proactive delivery of service

- Oversee cost-effective resourcing, performance and results of technical resources

- Coordinate the identification of and resolution of service incidents and problems

- Ensure major incident response procedures have been identified, documented and maintained

- Ensure all service management

- Identify and monitor risks, governance and compliance requirements related to the Service Desk and SOPs

- Prepare, document, update and regularly test Service Desk continuity plans

- Coordinate and manage all relevant third party contracts and activity

Skills, Qualifications and Experience required include:

- ITIL Manager/Expert

- PRINCE2 Qualified

- Previous current experience within a similar SDM role

- Previous experience managing a 24/7 multi-tiered supplier based service desk

- Working knowledge of the creation, establishment and ongoing management of policies and procedures

- Excellent trouble shooting skills, with a broad knowledge of varied technologies

- Experience leading and motivating a high performance Service Delivery team

In addition to the specified skills, we are seeking an individual with a commercial and pragmatic approach to Service Delivery - a strong character able to manage challenges and pressure.

Nuffield Health is the UK's largest non for profit healthcare organisation, providing clinical, fitness and wellbeing services to the general public, NHS and private businesses nationwide at over 200 locations. With over 13,000 health experts and 300,000 fitness and wellbeing members we are the only provider of integrated health and fitness in the UK.

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