Desktop Support Consultant

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Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

At Lloyds Banking Group our vision is to be the best bank for our customers. By putting customers first, keeping banking simple and making a difference together, we'll help Britain prosper.

An exciting opportunity has arisen to work within the IT Services desktop support team.

This role involves providing second tier technical support to our colleagues within Asset Finance and Blackhorse, ensuring service levels are met and that colleagues are provided a stable and reliable platform to conduct business from. Within this you are essential part of the business, ensuring the smooth running of the banks equipment.

We are looking for individuals that have experience in the following areas:

- Desktop Support on XP

- Problem & Incident handling

- Active Directory support and permissions

- Active Directory Security Administration

- VPN/remote access technologies

- Mobile./BlackBerry support

Making full use of your knowledge of service desk support skills, you'll support the business in resolving incidents. Whether you're working independently or as part of a team, you will provide efficient, effective solutions and share your knowledge of best practice to ensure ongoing improvement. Along the way, you'll work with a range of key stakeholders, and some external third partners.

To be equal to the challenge, you'll need strong customer service skill. Strong communication skills (both written and verbal) are essential to succeed, and you should be use to managing and maintain agreed SLA in resolutions of any problems or incidents.

An appreciation of the Black Horse and Lex Autolease business and marketplace would be an advantage.

In return, we'll recognise and reward your performance. Our award-winning benefits package includes a flexible option that allows you to choose cash or pick from a wide range of benefits. These include a contributory pension scheme, private medical insurance and retail discount vouchers. You'll also have our full support, training and opportunities for both personal and professional development.

Please note due to high interest in this postion the advert will close when the required number of applications has been achieved.

To apply for this role please click the APPLY button.