Mobile Messaging Infrastructure Senior Support Specialist

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Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

We are looking for a colleague with strong technical skills to join the Messaging, Collaboration and CRM Services Team within Service Delivery, Group IT.

This technical area is accountable for the implementation, management, maintenance and support of a number of infrastructure services supporting Email, Good, BES, OCS/Lync across a number of Business Unit areas.

As part of a team of infrastructure you will be expected to take part in discussions regarding infrastructure service strategy and exploitation; working with customer areas across group IT.

The role will involve managing incidents and problems as they arise. Dialog with the vendor in relation to support issues and product enhancements. Implementation of change as required. Ensuring operational level agreements are met and maintained.

Performing platform support is a core requirement of the role, so the successful candidate will require strong technical skills in Exchange 2007 and 2013, as well as other skills in Rightfax, Good, BES5/10, OCS/Lync and Windows Server operating systems skills and an ability to troubleshoot technical problems and get to root cause.

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