Business Analyst - Insurance

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Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

The Lloyds Banking Group Insurance business has developed into one of the largest in the UK providing

- 6.4 million customers with life, pension and investment products.

- Home insurance to 4.3 million families

- Managing 43,000 pension funds

- 2 million individual pensions and annuities.

- Support to customers by dealing with 320,000 household insurance claims in a simple and speedy fashion.

We deliver all these with a strong heritage of protecting what our customers value and helping them to plan for a prosperous future. As an integral part of the group we are focused on delivering the shared visions of becoming the best bank for our customers, communities and colleagues through a broad range of Insurance products and services, in Insurance we can demonstrate this through simplification of our claim processes given customers the outcomes they need when they need it most

To ensure we continue to deliver against our commitments an opportunity has arisen within our Insurance Change Delivery team for a Business Analyst. This role helps to deliver the division's change agenda through a portfolio of projects and programmes. These programmes rely on committed individuals to support the Group's 30 millions customers.

Once delivered these changes provide our customers with better, simpler and cheaper insurance products maintaining the Group's leading position in the market.

We are keen to attract talented individuals into our Insurance business and in return we offer you the opportunity to benefit from being part of a market leading organisation which helps to shape UK pension policy.

We are seeking talented Business Analysts based in London.

Can you:-

- Manage the scope, requirement analysis and business solution design for a small project or component of a larger project or workstream component

- Plan, define and communicate requirements, eliciting, analysing, defining, communicating and validating requirements for changes to structures, business operations and processes, product and service offerings, policies and information

- Take full ownership of duties and work closely with other team members or manage a small team

You'll be responsible for everything from building relationships with stakeholders, gathering and building requirements, to providing strong Business Analysis expertise/knowledge and managing risks to help deliver projects successfully.

Role accountabilities;

- Manages business engagement to understand, challenge and document underlying business needs, translating these into project scope, objectives and business goals.

- Designs and facilitates business need workshops to analyse, define and prioritise requirements.

- Defines and manages the documentation of business requirements and prepares business case underpinning solution options.

- Understands and articulates the effect of proposed solutions, creating accurate and detailed as-is and to-be business models incorporating process and benefit analysis, people and customer impact assessment.

- Maintains good knowledge of an individual business/ product area and working knowledge providing business analysis insight for ad hoc queries, consulting requests, independent reviews and management of quality assurance activity.

- Defines business analysis approach, applies project best practice throughout the life cycle with supporting documentation and tools, promoting equivalent behaviour across the business.

- Builds and maintains effective working relationships with appropriate colleagues to share knowledge and best practice.

- Owns resolution of business analysis issues, identifying and managing mitigating actions against design risks

To qualify, you'll need experience of playing an active role in a range of significant projects, working with third party suppliers and managing stakeholders, ideally supported by qualification such as APM or similar methodology

In return we offer a market leading benefits package which includes a highly competitive, bonus related pay scheme, company, private healthcare, contributory pension, competitive holiday and our "flex" benefits scheme.

If you feel you could make a difference and want to become part the UK's largest bank, there really couldn't be a more exciting time to join us!

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