PMO Manager - Insurance

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Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

The Lloyds Banking Group Insurance business has developed into one of the largest in the UK providing:

- 6.4 million customers with life, pension and investment products.

- Home insurance to 4.3 million families

- Managing 43,000 pension funds

- 2 million individual pensions and annuities.

- Support to customers by dealing with 320,000 household insurance claims in a simple and speedy fashion.

We deliver all these with a strong heritage of protecting what our customers value and helping them to plan for a prosperous future. As an integral part of the group we are focused on delivering the shared visions of becoming the best bank for our customers, communities and colleagues through a broad range of Insurance products and services, in Insurance we can demonstrate this through simplification of our claim processes given customers the outcomes they need when they need it most

To ensure we continue to deliver against our commitments an opportunity has arisen within our Insurance Change Delivery team for a PMO Manager. This role helps to deliver the division's change agenda through a portfolio of projects and programmes. These programmes rely on committed individuals to support the Group's 30 millions customers.

Once delivered these changes provide our customers with better, simpler and cheaper insurance products maintaining the Group's leading position in the market.

We are keen to attract talented individuals into our Insurance business and in return we offer you the opportunity to benefit from being part of a market leading organisation which helps to shape UK pension policy.

Can you:-

- Manage and control a team to provide the governance, reporting, finance, planning and support services for a large / medium project or portfolio of smaller projects

- Ensure effective delivery within cost, quality and timescale objectives.

- Optimise PMO resources across the project whilst imbedding common PMO methodologies and processes to assist effective delivery within cost, quality and timescale objectives

You'll be responsible for everything from building relationships with stakeholders, gathering and building requirements, to providing strong PMO knowledge and managing risks to help deliver projects successfully.

Role Accountabilties;

- Ensures all Business Case, Project Management Report (PMR) and Stage Gate documentation is produced to Group Standards and ensures the effective close down of programmes and projects

- Ensures programme/project benefits are defined and agreed with the business, and that mechanisms to measure and track these through to post-implementation are in place.

- Provides clear, impartial, comprehensive and relevant visibility of cumulative status and progress, by co-ordinating the production and collation of status reports and relevant management information across projects and workstreams and ensuring these are captured within the Change Management Toolkit (CMT) and included at relevant programme management/governance forums.

- Uses established project methodologies to control, log, manage and monitor project timescales, costs, risks, assumptions, change control, issues and dependencies; benefit realisation, milestones and outcomes; stakeholders and communications; and budgets.

- Defines and implements the overall planning approach, obtains acceptance and buy-in to the approach from all stakeholders and ensures planning standards and guidelines are adhered to

- Ensures detailed project/programme plans are in place to the right level of quality and that progress is monitored to project completion.

- Resource Management: Ensures all resourcing requirements are identified and utilisation of available resource is optimised in delivery of the plan.

- Engages with a diverse group of stakeholders to influence required actions to meet the project milestones and address risk, regulatory and financial issues.

- Builds and maintains external and internal networks to identify best practice and to build the profile and capability of the PMO and change management Community.

To qualify, you'll need experience of playing an active role in a range of significant projects, working with third party suppliers and managing stakeholders, ideally supported by qualification such as APM or similar methodology.

In return we offer a market leading benefits package which includes a highly competitive bonus related pay scheme, company car/allowance, private healthcare, contributory pension, competitive holiday and our "flex" benefits scheme.

If you would like a role that matters and want to become part the UK's largest bank, there really couldn't be a more exciting time to join us!

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