PMO Project Manager
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Division: Professional Development
Reporting to: Change Programme Manager
Main contacts
Internal: other Project Managers, Professional Project & Support Manager, Programme Management team, ICT, Web team and all other AAT divisions.
External: Programme and project contacts, as well as relevant suppliers.
Major objectives
This Project Manager role reports into the AAT Change Programme and will be instrumental in leading the delivery of key projects that are at the heart of AAT’s strategy.
The role will play a central role in driving the organisation towards:
- interpreting the strategy into targeted initiatives
- translating the initiatives into achievable projects
- scheduling the portfolio of projects (through an overall programme plan)
- controlling the realisation of projects through managing the structure and information, including reporting
- Understanding and managing the impact of projects across AAT’s business and operating models
The AAT Change Programme:
- gives AAT leadership greater control
- works with the operations to deliver capability to realise benefits
- surfaces interdependencies across the projects
- increases organisation buy-in
For specific projects, the Project Manager will drive the identification of business requirements, and working with operational teams, identify how AAT needs to develop capability for sustainable change. They will need to be able to help the business to be able to articulate how project outputs directly contribute to the achievement of AAT’s business plan and the efficiency and effectiveness of the organisation. The Project Manager reports into the programme to ensure that their project(s) contribute to the overall programme objectives.
Responsibilities
The main responsibilities of this role are to scope and plan projects. They will then manage day-to-day activity so that project outputs are aligned with agreed benefits, ensuring they:
- deliver the project outputs within the agreed time, cost, scope and quality constraints through their individually assigned projects
- control the project and report on progress including change requests
- carry out detailed analysis/modelling of data to develop optimal solutions
- support the Change Programme Manager to deliver programme requirements impacted by the project
- ensure the development of best practice project management across the organisation through supporting staff at all levels
- manage and motivate the project teams
- work closely with relevant stakeholders to ensure effective
- define, monitor and manage the project plan including contingency
- define, monitor and manage project scope and dependencies e.g. using wireframes and user journeys etc.
- resolve and problem solve project issues as they arise and escalate pressing issues to the PMO, Project Director and/or Project Board as appropriate through the Programme Manager
- report to and taking direction from the Programme Board via the Programme Manager
- manage and liaise with suppliers where necessary
- liaise with the business through work stream leads and other key individuals
- produce project document and maintain project files
- develop and maintain relevant documentation as guided by the Programme Manager
- work with Programme Accountant to develop the project budget and monitor actuals, reporting to the programme as necessary
- raise purchase orders and updating GRNs
Customer centricity
- develop friendly, positive and supportive relationships with external and internal customers, and to provide them with excellent service
- actively learn from customer feedback, comments and suggestions, including complaints
- review and improve existing processes, and by doing so to anticipate other customers’ needs. To communicate this knowledge to relevant colleagues from within or outside the Journey team
- meet and strive to exceed teams’ customer service standards
- understand situations from the customers’ perspective so that appropriate and relevant solutions can be identified
Corporate social responsibility
- apply the principles of the CSR policy in your daily role, particularly reduce-reuse-recycle
- adhere to AAT’s responsible business practices, such as high standards of governance, raising employment standards for employees and forming trade and community partnerships with appropriate organisations
General
- attend, where appropriate, internal or external opportunities to meet AAT customers face to face to gain insight and feedback
- carry out any other duties as may reasonably be requested by the line manager
- work in such a way as to minimise the risks to the information technology environment safely, securely and confidently
- have regard for your own actions and those of others in the interests of safety
This job description does not form part of your contract of employment.
Person specification
Experience
Essential:
- 5 years’ experience in a Project Manager post working across a varied project portfolio in a variety of organisational sectors.
- Proven track record of delivering projects across multiple streams in a matrixed organisation.
- Experience of engaging stakeholders and customers at a senior level, adapting style and approach accordingly.
- Demonstrable experience in helping businesses define cost effective pragmatic business solutions.
- Working as part of a team.
- Budget management.
Desirable:
- Understanding of Agile project methodology
Aptitude
Essential:
- Dealing with complex environments and being able to translate requirements into action
- Customer centricity - strong customer focus both internal and external.
- Ability to organise with attention to detail.
- Ability to work on own initiative and as part of a team.
- Ability to meet deadlines.
- Ability to pass on clear information to others.
- Ability to take ownership and responsibility.
- Results driven with the ability to use all resources available from initiation through to delivery.
- Commercial and customer awareness (able to put the customer at the forefront of decision making).
Education
Essential:
- Educated to degree level.
Desired:
- A project management qualification.
Personal qualities
Essential:
- Able to work independently to achieve agreed objectives but collaborate with stakeholders at various levels across the organisation.
- Ability to quickly gain confidence of the business and colleagues.
- Thrives on change and inspires colleagues to embrace and embed new ways of working.
- Flexible.
- Professional approach to work and dealing with customers.
Summary of standard terms and conditions
Salary: circa £55,000 per annum (depending on experience).
Working hours: 35 hours per week.
Annual leave: 30 days and statutory bank holidays plus two discretionary days for Christmas (office shuts between Christmas and New Year).
Life assurance: four times annual salary.
PHI: income protection is offered subject to terms of the policy.
Pension: AAT comply with its obligations and duties under auto-enrolment legislation in accordance with the Pensions Act 2008. The current qualifying arrangement for auto-enrolment purposes is AAT's Group Personal Pension Scheme. If you chose to increase your contribution AAT will contribute up to a maximum of 10.15%. Further details would be given on joining the organisation.
Other:
- company sick pay scheme
- season ticket loan after completion of probationary period
- enhanced maternity, paternity and dependency leave provisions
- subsidised social events.
Location: 40 Aldersgate St, London, EC1A 4HY
Notes: this post will be subject to background checks. A full statement of the main terms and conditions of employment will be supplied with any formal offer of employment. The above information may be helpful to applicants as a guide but should not be treated as a substitute for a full contract.
Our vision
To put AAT at the heart of every business.
Our overall aim
To make AAT essential for people, businesses and organisations.
To achieve our overall aim, we will:
- Grow - expanding our core membership by increasing recognition, creating demand, and maintaining a strong and valued relationship with members
- Innovate - embrace the possibilities of change and development to be ahead of the game
- Diversify - attracting people beyond our core membership, with new AAT products and services
- Stay financially secure - managing our resources efficiently and effectively and investing wisely to continue to develop and progress.
How to apply
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