IT Support Analyst

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Why work in Technology at the Met Office

It’s an incredibly exciting time to work in Technology here at the Met Office. Our new supercomputer can do more than 1000 trillion calculations per second and has enough power to take in hundreds of thousands of global weather observations and run atmospheric models containing more than a million lines of code. Right now, we’re working harder and more collaboratively than ever to optimise our game-changing capabilities and develop even more innovative ways to meet the diverse needs of our customers and protect people across the world.

The role

In this important role as an IT Support Analyst, you’ll provide high quality IT support and development for a range of our key IT services. Working in either the Forecasting Applications Support Team (FAST) or the Internet Applications team, your day-to-day responsibilities will be full of variety and interesting challenges. You’ll troubleshoot and investigate issues, identify route causes and find effective solutions to reported problems, delivering an excellent customer experience at all times. Collaboration will be central to this role and we’ll look to you to work with other support teams to transition services into operation, with minimal customer impact. You’ll provide advice on service development and also assist colleagues with content for the internal Met Office site. We pride ourselves on having an innovative working culture and here, you’ll be encouraged to develop useful new services that meet requirements and are fit for introduction into the operational environment. This is a rewarding opportunity to grow your skills, work with great technology and make a notable contribution to a world-leading organisation.

The person

In order to be considered for this role, you’ll need to have the following essential criteria:

1. A qualification in computer science, computing or other numerate subject, or equivalent experience.

2. Ability in problem solving and an organised and structured approach to work.

3. Ability to grasp fresh concepts and implement efficient, effective solutions in a timely manner.

4. Previous experience of programming or willingness to learn.

5. Ability to participate in a team environment but also to be able to work independently on allocated tasks.

6. Enthusiasm for providing a professional, high-quality service.

7. Good written and oral communication skills.

If you’ve any of the following desirable criteria, even better:

1. Some work experience in an IT Support environment.

2. Experience of developing macros in MS Office applications such as Word and Excel.

3. Knowledge of web and mobile technology.

4. Knowledge of ITIL procedures used within the Met Office.

What we’ll do for you

We will invest in your development to help you grow with the Met Office. On top of your salary and the breadth of technology and facilities you’ll work with, we also provide a competitive Civil Service Pension, 27.5 days’ holiday allowance, excellent training at our Met Office College, opportunities for flexible working, performance-related pay schemes and much more. And based in our award-winning Exeter headquarters, you will have world-class facilities all around you.

Apply

For further information and to apply, please click the APPLY button.

Closing date: 19th May 2015.