Minor Change Support Officer

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At the Defence Infrastructure Organisation (DIO) we manage the military estate. We are a Top-Level Budget Holder in Defence with a high-profile across the Department and wider Government. The DIO is on an exciting journey to transform the way we do business. Our role is diverse and the people who work for us carry out a range of exciting jobs spanning a number of professions; we offer a wealth of career opportunities for talented individuals looking to work as part of a team to deliver great results. All of our people share the common goal of supporting our Armed Forces.

The Chief Information and Process Office (CIPO) area within DIO Head Office is responsible for the delivery, management and assurance of all IT/IS strategies, policies, standards and services that are applicable to the DIO. CIPO has four key pillars; Requirements and Customer Service Team, Design and Transition Team, Delivery and Operations Team and Security and Assurance Team.

The DIO Minor Change Support Officer will facilitate procurement and managed delivery of all ISS Catalogue Services (i.e. DII/F and DFTS) to the TLB.

Main duties include:

- Manage individuals to contribute to business outputs

- Develop staff and support line manager in delivering departmental goals

- Promote strong working relationships both within the team and with other teams across DIO and MoD

- Assist primary TLB DIO Authorised Demander (AD) role for ordering infrastructure change via catalogue services, ensuring pre-requisite data is correct and advising other ADs and business areas on best vfm solutions where appropriate.

- Supporting TLB focal points for ATLAS Service Catalogue Team.

- Assisting primary TLB focal point for all new requests, changes and service issues for DII Blackberries.

- Monitoring suppliers on delivery of change in line with agreed Service Levels.

- LSO for Secret and Restricted systems.

- Acting as a focal point and advisor for DIO business areas for any change related requirements

- Provide support to DIO Focal Point for Service Assurance, meeting with DII and ATLAS Customer Managers with regard to system-wide issues, complaints and TLB primary requirements

- Act as a Focal Point of escalation of major incidents, outages and issues on the DII system

- Assist TLB focal point in implementation of new capabilities and upgrades

- Manage any changes in personnel or requirement thereafter

For further duties and details on any of this interesting and varied role, please view the full advert on CSJobs by clicking on the link below, should you have any difficulty please go to the CSJobs home page and search for the reference number.

For more information and to apply, please click the ‘Apply’ button.

Closing date: 21st May 2015