IT Support Specialist - 1st/2nd Line

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Reporting to: Senior IT Manager - Support

Summary of role:

- Provide IT support to all staff in Thomas’s schools in all aspects of IT and ICT so that they are able to perform their roles in teaching and administration.

- Provide cover for other IT Support Specialists.

- Provide telephone IT support and manage the IT Service Desk in the absence of the help desk administrator.

Hours of work:

- Monday to Friday 8am to 5pm

- Some work outside of these hours will be expected

Key roles and responsibilities:

- Provide IT support to all teaching and administration staff

- Log all IT support requests into the IT support helpdesk system and ensure that requests for support are met and responded to in an efficient and effective manner

- Proactively monitor and prioritise tickets in the IT support helpdesk system, escalating to 3rd line support where appropriate

- Run through regular checklists in order to proactively prevent regular or common faults

- Ensure basic stock levels are maintained

- Install new and updated hardware and software

- Remain contactable via phone during normal work hours

- Maintain confidentiality at all times with sensitive data stored on the Thomas’s IT systems

- Undertake internal or external training provided by the school where appropriate and take responsibility for their own self-improvement

- Assist in major upgrades and changes to all aspects of the IT / ICT environment during school holiday periods to ensure that projects get completed on time with the minimum of disruption

- Perform any other tasks as set out to do by the Senior IT Managers

Generic duties and responsibilities:

- To work in a manner which is safe and healthy for both yourself and others with whom you come into contact

- To comply with safety instructions and regulations

- To promptly report all safety hazards and unsafe working practices

- To be familiar with the schools’ Health and Safety Policy and comply with it at all times

- To read and be familiar with the Staff handbook and Employment manual and follow the procedures therein

- To be familiar with and to follow guidelines as set out in the school staff policy documents

- To work in a co-operative, diplomatic and flexible manner

- To foster and maintain good working relationships, acting as a courteous, friendly and business-like member of the school team.

This role falls within the category of regulated activity, therefore you will be required to have an enhanced DBS check and a barred list check. Should you receive any cautions or convictions whilst in our employment these must be reported immediately to your line manager.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment and work in accordance with our child protection policies and procedures.

The post holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom he/she is responsible, or with whom he/she comes into contact will be to adhere to and ensure compliance with the school’s policies at all times. If in the course of carrying out the duties of the post, the post holder becomes aware of any actual or potential risks to the safety or welfare of children in the school, he/she must report any concerns to the school’s Safeguarding Officer or Deputy Safeguarding Officer.

To apply for this role please click the APPLY button.

Closing Date - Friday 22nd May 2015