Programme/Project Manager

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KPMG Nunwood specialises in customer experience management (CEM). We help ambitious organisations, transform their customers’ experiences. By doing this, we help them unlock faster business growth.

The CEM industry is forecast to double in size over the next five years, with KPMG Nunwood exceptionally well placed to take advantage of this growth.

As part of the global KPMG group of companies, we provide clients with highly specialised transformational capabilities.These include:

- NPS, Measurement and Voice of the Customer - turn customer feedback into rapid, focused improvement

- Fizz: Experience Management™ software - engaging dashboards, analysis, action plans & resources

- Customer Experience Strategy - unite around a single guiding vision and accelerate transformation

- Journey Mapping and Experience Design - create brilliant & commercially effective customer journeys

- Strategic Insight and Investment Analytics - focus customer investments, reduce costs and ensure ROI

Over recent years, KPMG Nunwood has won multiple awards for its ability to implement world-class and ground-breaking programmes of work. We’re fortunate to work with the best brands in the business, thanks to the dedication of some of the smartest thinkers in the world.

About the role

We are a forward thinking Company with big ambitions and we are looking for a Programme Manager who can grow with us on our journey. If you want to accelerate your career by making a real difference then here is what you will need to accomplish in year one.

- Develop strong, trusted partnerships with your client portfolio and your internal teams

- Confidently and pro-actively project manage all operational elements of your client portfolio working closely alongside your key project team members in order to deliver an exceptional client experience.

- Take ownership of the financial administration and management of your client portfolio, ensuring that we have full operational visibility on tasks completed against budgets proposed as well as strong leadership on all aspects of pipeline management, costing, invoicing and internal billing.

Desired skills & experience

If you can achieve the above, you have got what it takes. Realistically, you will need hands-on knowledge of:-

- Project management experience of large scale programmes which includes the following;

- Co-ordinating multiple senior stakeholders both internally and externally

- Building great client relationships with a key focus on this at set-up phase

- Assessing, managing and mitigating programme risks and issues

- Managing and controlling project change

- Managing key programme milestones both internally and externally

- Managing programme budgets and reporting on programme costs / profitability to internal stakeholders at agreed intervals

- Managing relationships with 3rd parties including quality control and budgets

- Systems management - project creation, forecasting sales, converting to a live job, purchase order management, invoicing, internal billing

- Quality control management