Telecoms Support Technician /IT Support Engineer / 2nd/3rd Line


Premium Job From BluetownOnline Ltd

Recruiter

BluetownOnline Ltd

Listed on

14th May 2015

Location

Essex

Salary/Rate

£30000 - £30000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Job Title: IT/ Telecom Support Engineer

Location: Wickford, Essex

Salary: Up to £30,000 dependent on experience

Our Client is a well-established and experienced IT services provider offering comprehensive technical solutions and support facilities to a range companies throughout the UK. They are looking for a Support Engineer with MCITP, Cisco CCNA, Telecom, and Broadband WLR3 experience.

Key Responsibilities:

* The role is centred on the support and order provision of client services, this will include desktop PCs, printers, BT phone lines and Broadband services

* The work will be predominantly be on Microsoft Windows XP and W7 machines, BT Openreach WLR3 system

* Installation, service, repair & break/fix of HP & Dell Desktops & Notebooks.

* Installation, service, repair & break/fix of DSL & Lease Line Circuits and associated hardware.

* Diagnosing, Trouble-shooting and resolving IT issues on or before time in line with agreed SLA's via both remote Telephone support and on site.

* Checking & Monitoring client servers and backups and responding to flagged failures.

* Installing service packs and critical updates onto managed client servers in and out of hours.

* Delivery & Deployment of Microsoft Products (New Install's & Migrations)

* IT Systems & Network Auditing to assist the Technical Support Team & Sales Opportunity Identification.

* Domain Name Management, Transfers & DNS Control.

* Managing & Maintaining the Hosted Network & Systems Monitoring Application.

* Managing and resolving Broadband performance and failure issues.

Key Requirements:

The successful candidate will be an energetic, enthusiastic and charismatic person of high integrity. He/She will be customer focused, profit driven, and highly skilled and motivated at getting work completed to budget with all work completed right first time, on or before the due date and time.

* Microsoft Certified IT Professional (MCITP) (Essential)

* PSTN Telephone networks and WLR3 ordering, Broadband technologies and principles.

* Commercial working knowledge of Microsoft Server 2003/2008/2008R2/SBS & Exchange 2003/2007/2010.

* Proficient user of Microsoft Office product suites.

* Broad computer systems knowledge across all business sizes.

* Experienced and energetic seeker of solutions in cutting edge Information Technology.

* Good and personable communication skills.

* Good Networking Skills/Knowledge Routers & Switches (Cisco, HP, DrayTek, Zyxel, Netgear)

* Applications, AV Products (AVG & Trend), Windows 7, Microsoft Office, Integard

* Other skills that would be beneficial include knowledge of VOIP,

* Familiar with working from and with helpdesk software ConnectWise or similar.

* Implementation & Management of eMail Filtering Systems (MessageLabs, SoftScan, GFI, Sophos)

* IT Helpdesk Management and resource scheduling experience is desirable.

* Microsoft MCITP

* CCA or CCNA Qualified

Please click the APPLY button to send your CV and Cover Letter for this role.

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