ICT Desktop Support Officer

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The Independent Police Complaints Commission (IPCC) is the independent body charged with overseeing the police complaints system. It can choose to manage or supervise a police investigation into a complaint and independently investigates the most serious cases.

We are now looking for a customer-focussed and experienced desktop support officer to support our Croydon Office. You will support the work of the IPCC’s client-side ICT Services team by:

- Providing hands-on support to local users in their use of the IPCC standard desktop and end devices such as scanners, plotters and printers

- Undertaking Installations, Moves, and Changes (IMACS) related to desktop equipment and supporting desktop refresh projects;

- Supporting incident management and problem resolution by undertaking simple first time fix and managing local "break-fix arrangements" through swap-out and stock maintenance;

- Working with the IPCC’s outsourced ICT provider, its help desk and resolver groups.

- Administration of user accounts and profiles and dealing with information support requests and more general ICT administrative support such as asset register maintenance and project secretariat.

For further details and to apply please click the APPLY button.

Closing date: 14th Aug 2015

Proposed Interview dates: 24th & 25th Aug 2015

Previous applicants need not apply.

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within the IPCC at this level.

The IPCC is an equal opportunities employer and welcomes applications from candidates regardless of ethnic origin, religious belief, gender, sexual orientation, disability, age or any factor unrelated to someone’s ability to perform the job.