IT Service Desk Team Leader - Indicative Band 6

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- Are you are an IT professional who would like to make a significant contribution to the NHS?

- Can you lead and motivate a team to provide outstanding service and achieve exceptional levels of customer satisfaction?

- Do you have a high level of interpersonal and organizational skills?

- Are you a self-starter who enjoys working on your own initiative?

- Are you able to prioritize and work well under pressure to meet deadlines?

- Do you enjoy solving problems?

Here at The Royal Surrey County Hospital NHS Foundation Trust, the IT Department is committed to offering first class IT support. Our IT Service Desk is the first point of contact between Trust end-users and the IT Department, and therefore essential in conveying this service.

The IT Service Desk Team Leader manages the Trusts IT Service Desk team of analysts and to ensure incidents and service requests are completed within timescales. This is a key role within the IT department, providing management support to the IT Service Delivery Manager and a customer escalation path for our IT users. Working to ITIL principles and best practice guidelines, the IT Service Desk Team Leader will ensure that all activity is accurately recorded and documented whilst continually identifying areas for process improvement. The post holder will be responsible for the direct line management, training and development of the analysts as well as ensuring that the IT Service Desk is adequately resourced to reflect peaks and troughs in the workload.

With proven customer service skills you need to be an excellent communicator and people manager with the experience of leading and motivating a team and you may have experience of running a service desk in a similar role. You will have strong relationship building skills with the ability to liaise with people at all levels of the business. You will have experience of reporting as you will provide daily, weekly and monthly incident analysis and reporting as required by the business.

Based in Guildford, Surrey, the IT Service Desk currently operates between 8.00am to 6.00pm, Monday to Friday; the successful candidate will have a flexible attitude and be able to adjust to the operational needs of the department as and when required. There will be a requirement for the applicant to join the IT On Call rota covering hours outside of 8.00am to 6.00pm and weekends.

To apply for this role please click the APPLY button.

Closing date: 28 August 2015.