Change PMO Manager - Customer Data (RO)

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Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

Customer Data is at the heart of Lloyds Banking Group becoming the Best Bank for Customers. We do this through providing data which is Understood, Available, Reliable and Used. We are custodians of the Group Data Warehouse, through our applications and operations we provide the business with the data it needs to get closer to understanding our customers.

To further enhance our capability Customer Data is leading one of the top Group strategic initiatives (Customer Data GSI) and has already delivered a competitive advantage for the Group and significant improvements in the information we provide to colleagues to support their interactions with customer. Leveraging our Customer Data and Insight capability is at the heart of becoming the 'Best Bank for Customers', to ensure we have the right conversations, at the right place and time.

Customer Data supports agile working and will be pleased to consider applications from candidates who are seeking flexible working arrangements which enable us to meet our customer's requirements.

As a PMO Manager you will have a comprehensive understanding of the change portfolios, as well as objective oversight, scrutiny and be able to challenge programme and project performance on a daily basis. You will manage robust governance frameworks and continuous improvement of processes, tool and techniques, ensuring consistently strong delivery.

This role will form a key part of a team, and will be responsible for:

- Planning: Define and implement the overall planning approach, obtain acceptance and buy-in to the approach from all stakeholders and ensure planning standards and guidelines are adhered to across project (s)/programme, providing guidance and coaching to colleagues as appropriate.

- Programme/Project Set Up and Closure: Ensures all Business Case, Project Management Report (PMR) and Stage Gate documentation is produced to Group Standards and ensures the effective close down of programmes and projects and the capture of lessons learnt through the Post Implementation Review (PIR).

- Ensures programme/project benefits are defined and agreed with the business, and that mechanisms to measure and track these through to post-implementation are in place.

- Governance and Reporting: Ensures clear, impartial, comprehensive and relevant visibility of cumulative status and progress at all necessary levels of the organisation, by co-ordinating the production and collation of status reports and relevant management information across projects and work streams and ensuring the right level of quality is achieved. Ensures these are captured within the Change Management Toolkit (CMT) and included at relevant programme management/governance forums.

- Monitoring and Control: Uses established project methodologies to control, log, manage and monitor project timescales, costs, risks, assumptions, change control, issues and dependencies; benefit realisation, milestones and outcomes; stakeholders and communications; and budgets, ensuring the right level of quality is achieved and escalating as appropriate to overcome delays, difficulties or cost over-runs.

- Risk: Continuously monitors projects for risk issues and regulatory compliance and ensures mitigating actions are in place.

- Group Values: Positively influences others by demonstrating Lloyds Banking Group values and behaviour and encourages this in team members.

- Ensures detailed project/programme plans are in place to the right level of quality and that progress is monitored to project completion.

Key Skills / Experience:

- A good understanding of the project development lifecycle

- Ability to produce summary reports, extracting/interpreting project data from multiple sources, e.g. project plan, roadmap, project status reports

- Confidence to challenge existing project management methods/processes and identify opportunities for improvement

- Ability to interpret work package and release delivery timescales and incorporate into the project E2E delivery plan.

- Ability to produce financial MI reports for all management levels.

Succeed here and you can look forward to taking the next step up the career ladder, or broadening your experience across even bigger and more complex change project and programmes.

In return we offer a market leading benefits package which includes bonus related pay scheme, car allowance, private healthcare, contributory pension, competitive holiday and our "flex" benefits scheme.

If you want a role that matters and to become part the UK's largest bank, there really couldn't be a more exciting time to join us!

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