Lead Business Analyst in Customer Data

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Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

Customer Data is at the heart of Lloyds Banking Group becoming the Best Bank for Customers. We do this through providing data which is Understood, Available, Reliable and Used. We are custodians of the Group Data Warehouse, through our applications and operations we provide the business with the data it needs to get closer to understanding our customers.

To further enhance our capability Customer Data is leading one of the top Group strategic initiatives (Customer Data GSI) and has already delivered a competitive advantage for the Group and significant improvements in the information we provide to colleagues to support their interactions with customer. Leveraging our Customer Data and Insight capability is at the heart of becoming the 'Best Bank for Customers', to ensure we have the right conversations, at the right place and time.

Customer Data supports agile working and will be pleased to consider applications from candidates who are seeking flexible working arrangements which enable us to meet our customer's requirements.

We require a Lead Business Analyst to join our programme team where you'll define and shape project objectives, scope requirements and evaluate solutions, operating in a diverse stakeholder environment.

To succeed you'll need previous experience in a Business Analysis role supported by an ISEB or similar qualification. Good interpersonal skills will be essential.

Responsibilities will include:

- Facilitate, document and manage business requirements

- Apply appropriate tools and methodology to undertake business analysis so that recognised standards may be consistently adhered to.

- Organise and run workshops on Business Requirements

- Develop criteria for, and support the implementation of user acceptance testing (UAT).

- Ensure UAT test cases are fit for purpose.

- Working collaboratively with all teams within the Data Delivery Unit (data modelling, developers and testing)

You will have a highly analytical mind, advanced communication skills, proven experience in managing multiple stakeholders, and the ability to work flexibly to deliver results under pressure.

Key Skills / Experience:

- Requirements Elicitation

- Proven Data Centric Analysis experience

- Data Analysis and Visualisation

- Stakeholder management

Technology :

- SQL (critical)

- Strong Excel skills (critical)

- Teradata (preferable)

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