Lead Project Manager in Customer Data

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Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

Customer Data is at the heart of Lloyds Banking Group becoming the Best Bank for Customers. We do this through providing data which is Understood, Available, Reliable and Used. We are custodians of the Group Data Warehouse, through our applications and operations we provide the business with the data it needs to get closer to understanding our customers.

To further enhance our capability Customer Data is leading one of the top Group strategic initiatives (Customer Data GSI) and has already delivered a competitive advantage for the Group and significant improvements in the information we provide to colleagues to support their interactions with customer. Leveraging our Customer Data and Insight capability is at the heart of becoming the 'Best Bank for Customers', to ensure we have the right conversations, at the right place and time.

Customer Data supports agile working and will be pleased to consider applications from candidates who are seeking flexible working arrangements which enable us to meet our customer's requirements.

We require a highly motivated Project Manager, with demonstrable experience of managing complex multi division change projects.

Your role will be to manage the execution of a number of projects, from initiation to delivery. Reporting into the Programme Manager, you will ensure that business/Programme objectives are met, driving to resolution on their behalf any critical project issues. You will leverage and empower the broader virtual team, managing a complex and challenging stakeholder community. Your gravitas, relationship building and influencing skills at all levels will already be proven.

Travel may be required between key Group sites.

Key Accountabilities:

- Good experience of successfully delivering transformational projects to time and budget

- Significant experience and proven ability in operating and influencing in a complex and diverse stakeholder environment

- Highly motivated, disciplined and able to resolve issues innovatively ; comfortable and effective in a rapidly changing environment with challenging deadlines

- Lead, motivate, develop and appraise team members so that their individual and collective performance meets the current and future needs of the business, working across the wider area to ensure talent is developed and succession planning is in place

- Well developed management skills, including ability to escalate issues in a timely manner and delegate responsibilities where appropriate

- Ability to communicate effectively, both verbally and in writing, at all levels and across different audiences

- Ability to contribute to the development and maintenance of business plans, managing and monitoring performance objectives in driving through implementation of the plan

- Ability to establish priorities and work independently, using own initiative to deliver challenging targets within a team environment

- Focused, pragmatic and solution-orientated mindset with the ability to deliver in terms of both time and quality Good financial management and benefits delivery experience.

Succeed here and you can look forward to taking the next step up the career ladder, or broadening your experience across even bigger and more complex change project and programmes.

In return we offer a market leading benefits package which includes bonus related pay scheme, car allowance, private healthcare, contributory pension, competitive holiday and our "flex" benefits scheme.

If you want a role that matters and to become part the UK's largest bank, there really couldn't be a more exciting time to join us!

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