Mobile Technology Support Specialist
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About the role
This role is all about giving our people the tools they need - and the knowledge to get the most out of them. Primarily, you’ll support field operatives who are now using the mobile technology that we recently rolled out nationwide. Their first point of contact, you’ll provide training and support, resolve problems and respond to user requests. When we hand first-line support across to our technology partner next year, your role will change to second-line support - where you’ll focus on more in-depth project work. Either way, regular travel will be a feature of your role, which is why you could be based in our office locations in Hatton, Gloucester or Leeds.
About you
A tech-savvy problem-solver with experience of working with tablets, smartphones and apps, you are ready to excel. You’re motivated, proactive and customer focused, and you’re adept at handling and resolving technical issues. An outstanding communicator, you also know how to clearly explain complex technical issues to all kinds of audiences, both in person and over the phone. Customer support or help desk experience would be ideal and you must be ready to travel in line with the demands of the role.
About us
One of the UK’s biggest charities, we maintain 2,000 miles of historic canals, rivers, docks and reservoirs, along with museums, archives and the country’s third largest collection of protected historic buildings - preserving them for future generations. Our mission is to have by 2020 a thriving, sustainable waterway network cherished by a public that shares a deep sense of responsibility for its wellbeing. Achieving this will be a fascinating challenge. Come and be part of it.
To apply
To find out more and apply, click the APPLY button.
Please quote reference number 2014-1885 when applying.
Closing date for applications: 23rd October 2015.
We aim to reflect the diversity of the communities in which we operate. We welcome applications from all sections of the population.