Support Analyst (SQL/.NET.SAP/SharePoint)

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The Organisation:

Working in 50 developing countries across Africa, Asia and the Americas, Plan’s stated Global Strategic Goal (2011-15) is to reach as many children as possible, particularly those who are excluded or marginalised, with high-quality programmes that deliver long-lasting benefits. Plan aims to achieve this goal by working in partnership with others and through high performing teams whose behaviours reflect the corporate values. It has a global income of around $800m.

The Role:

You will be part of the Global Applications team, providing 2nd line support (a Global Helpdesk will provide the 1st level support) to users across a wide variety of systems from bespoke system (such as our SQL based Child Data database) to large financial and HR systems such as SAP. This is a great opportunity to apply your problem solving skills to supporting our global workforce.

The Person:

This role is all about problem solving - you’ll be methodical in processing an issue in a reasoned, logical and thorough manner. While a broad understanding of the technologies used (SQL, .net, SAP, SharePoint etc) is important, it is the ability understand an issue and work it through to resolution that is key.

Experience within an IT Support environment would be a great advantage.

Please note that only applications and CVs written in English will be accepted.

A range of pre-employment checks will be undertaken in conformity with Plans Child Protection Policy.

As an international child centred community development organisation, Plan is fully committed to promoting the realization of children's rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Plan believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk.

Plan operates an equal opportunities policy and actively encourages diversity, welcoming applications from all areas of the international community.

Close date: Sunday 29th November 2015

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