Corporate Customer Relationship Manager

This job has now expired please search on the home page to find live IT Jobs.

The Role:

Chess Telecom, one of the UK’s fastest growing telecommunication companies, is looking for enthusiastic and committed people to join their Corporate Solutions Team. As a Customer Relationship Manager you will develop, build and maintain relationships with our Corporate Customers to aid retention and maximize potential in making Chess a great place to be a customer.

Key Responsibilities:

- Setting and managing customers’ expectations from the outset

- Manage difficult circumstances

- To generate leads and new business

- Discussing our other IT services CRM/ICT - one stop shop

- Know what topics to include and how to sequence them

- Construct questions that uncover real insights

- Know your customer

- Build strong relationships with the customer

- Learn about root causes and provide a resolution.

- Provide excellent customer service

- Support business client with service issues and queries.

- Development, maintenance and retention of customer relationships

- Informing customers of Chess products and services

- Updating customer records

Skills and Experience:

Essential:

- Telecoms knowledge and/or experience

- Proven experience of exceptional service delivery.

- Professional manner

- Smart appearance

- Able to work under own initiative and part of a team

- Good time keeping

- Computer literacy

- Experience in customer service/telesales/account development role

- Excellent communication skills

Preferred:

- Experience in the telecommunications industry

- Understanding of the Mobile Telecoms industry

If you are looking to work within a challenging but rewarding environment, then Chess is ideal. Chess have been voted in the Sunday Times Top 100 companies to work for in 2010, 2011, 2012, 2013 and 2014, along with numerous other awards and accreditations. This is an opportunity to be part of a growing, ambitious business where people development is seen as being critical to future success

Additional Information:.

The successful candidate will work from our offices in Alderley Edge reporting directly to the Head of Corporate Solutions.

Hours: 37½ hours per week Monday to Friday, normal office hours apply.

Holiday Allowance: 20 days paid holiday p.a. increased upon anniversaries, ultimately to 25 days p.a

Remuneration: A basic salary of up to £25,000 p.a. dependent upon experience plus a KPI package reviewed in May of each year.

Benefits include: Pension, Bonus, Health Care, Life Insurance and Loyalty Scheme.

To apply please click the APPLY button.