Application and Infrastructure Graduate Support Executive


Premium Job From Service Works Group

Recruiter

Service Works Group

Listed on

4th December 2015

Location

London

Salary/Rate

£19000 - £24000

Salary Notes

£19k - £24k depending upon experience

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

The Role:

A rapidly expanding international software company has a superb opportunity for a bright, enthusiastic Application and Infrastructure Graduate Support Executive to be part of a dynamic and front-line Client Support Team. The role would be ideally suited to a graduate with a technical background, who is interested in supporting a global client base. Infrastructure and installation experience would be advantageous but not essential.

The appropriate candidate will have excellent verbal and communication skills, a good understanding of client support / call progression with the ability to track, manage, trouble-shoot and resolve software problems to resolution. It is important to be able to work both independently and as part of a team.

Responsibilities include:

Knowledge and understanding of current & emerging technologies

Hands-on experience of IT infrastructure technologies and processes

A good understanding of communication protocols, network devices, hubs/switches/ router diagnostics and configuration

Knowledge and understanding of current & emerging technologies

Hands-on experience supporting .NET & SQL based applications

Knowledge of Desktop, Web-Based and Mobile technologies

Incident Management experience on a Service/Help Desk

Excellent time management and organisational skills

Excellent written & oral communication skills

Customer service focused

The ability to work flexible hours and go the extra mile to ensure customer support excellence

Ability to assess problems quickly and provide excellent support to helpdesk queries from clients

Manage the timely resolution of support issues in line with defined escalation procedures and service level agreements

Internal bug reporting/change request escalations

Ability to interpret and understand client issues both from a technical and user/operational perspective

Identification of new revenue opportunities with clients

Ability to debug and deploy stored procedures and other objects inside SQL Server

This is a fantastic opportunity to work with an international team who will proactively support and share good practice with you.

If you have the relevant experience and are seeking a challenging, but rewarding role please email your CV and a covering letter - click the APPLY button. On your covering letter please briefly indicate your salary requirements and why you feel that you are suited to this role.

Only candidates with a valid UK residency / work permit will be considered at this time

No recruitment agencies - thank you.

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