Customer Service Advisor
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About Us:
Chess Telecom, one of the UK’s fastest growing telecommunication companies, is looking for enthusiastic and committed people to join their Customer Service Teams. As a Customer Service Team Advisor you will develop and maintain relationships with our customers to aid customer retention and maximise the benefit received by the company from the account.
Responsibilities:
Duties to include but not restricted to:
Development, maintenance and retention of customer relationships
Informing customers of all telecom products
Resolving queries within industry leading timescales
Updating customer records
General duties within the Business Customer Service Teams
Essential skills:
Computer literacy
Experience in customer service/telesales/account development role
Excellent communication skills
Preferred skills:
Experience in the telecommunications industry
If you are looking to work within a challenging but rewarding environment, then Chess is ideal. Chess have been voted in the Sunday Times Top 100 companies to work for in 2010 and 2011, along with numerous other awards and accreditations.
This is an opportunity to be part of a growing, ambitious business where people development is seen as being critical to future success.The successful candidate will work from our offices in Alderley Edge reporting directly to the Customer Service Team Leader and ultimately the Customer Service Team Manager.
Hours: 37½ hours per week Monday to Friday, normal office hours apply.
Holiday Allowance: 20 days paid holiday p.a. increased upon anniversaries, ultimately to 25 days p.a
Remuneration: A basic salary of £16,000 - £18,000 dependent upon experience plus a commission package reviewed in May of each year.
Benefits include: Pension, Bonus, Health Care, Life Insurance and Loyalty Scheme.
To apply for this role, click the APPLY button below!
