Graduate IT Support Analyst

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The Role

Join Pernod-Ricard and you’ll be joining a global leader in the wines and spirits market and working with a portfolio of luxury premium brands (including Absolut Vodka, Jameson Irish Whiskey, Martell Cognac, Havana Club Rum, Malibu and Perrier-Jouet Champagne).

Excellent training, world class brands, and fantastic opportunities to progress and develop. Begin your journey as an IT Support Analyst and use your knowledge and expertise to deliver exceptional support to our team.

IT Support Analyst

Our business offers a progressive working environment where entrepreneurial flair, ethics and enthusiasm thrive.

As an IT Support Analyst you will be joining an established team who provide support to approximately 250 office based and remote staff. The team looks at IT Operations (troubleshooting and managing the local data centre) and Business Solutions (working with key users, building user friendly solutions and working with external parties).

Key duties will include:

- Logging and resolving service issues within set SLA

- Supporting the use of our Standard Operating Environment. Windows 7, Office

2010, Lync 2010, Checkpoint VPN and Kaspersky Antivirus

- Support of Server systems

- Hardware Support. HP Servers, HP Desktops, Laptops, IPhones & IPads. Printers, Audio Visual

- Equipment

- Deployment of new and updated software packages

- Installation and Maintenance of Server Applications

- Other IT project management tasks as required

Training and on-going support will help you to progress and grow. You’ll work closely

with the IT Operation Manager who will provide regular support and reviews.

Benefits:

- 10% bonus

- £400 staff shop allowance

- Employee share incentive plan

- Defined contribution pension scheme

- Private healthcare

- Life assurance (x4 basic salary)

- 25 days holiday

- Flexible benefits including the ability to buy and sell holiday, purchase dental insurance etc.

- Discounts on many high street stores

Take a look at our Instagram page below to get a glimpse into life at Pernod Ricard UK. Our Employee Value Proposition is the formulation of what makes working for Pernod Ricard a special experience. It is what makes us different and desirable. It is our promise as an employer. Our special cocktail is explained in a two minute video here.

Premium Talent, Premium Brands

You will be a high calibre IT graduate with a 2:1 degree in an IT related discipline (such as Computer Science or Computing) or you will have equivalent knowledge. You will have a track record of achieving goals academically and outside of university.

You will have knowledge of:

- Desktop and Server Support

- Operating System Support

- Application Support

- Antivirus installation and support.

- Networking (VPN’s, broadband, routers, switches, modems, firewalls, etc.)

It is advantageous but not essential for you to have a Microsoft Certified Qualification, knowledge of SQL Server 2008, Red hat Linux VB Scripting.

You will have experience working in an IT Support environment where you have gained business acumen, built strong customer relationships and implemented business sustainable business solutions.

We value entrepreneurship, mutual trust and ethics. You will be committed to living these values while focusing on objectives and results.

Next Steps

If you are excited by this opportunity or just keen to find out more, please send us your CV for immediate consideration.

At the time of starting employment with Pernod Ricard the successful candidate must have permission to work in the UK - please ensure that you can provide the appropriate original documents required for this.

Throughout the application process you will receive support and guidance from our retained graduate recruitment experts, Discovery Graduates. We regret due to the high volume of applications we receive; only those successful on application will be contacted for interviews. In the event that you are unsuccessful for this opportunity, we may still be able to help you and we will retain your application and consider you for other opportunities.