CRM Business Analyst

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Job Purpose

As a result of continued expansion, SFW Ltd is looking to add an enthusiastic CRM Business Analyst to our growing Customer Relationship and Case Management Practice to work on Dynamics CRM Projects. You will be working in an Agile environment alongside our talented CRM Technical Consultants and developers in the UK and India, providing consultancy services to our clients across both public and private sector. You will be dealing with clients face to face, managing and delivering various requirements. You will support our sales team, by defining solutions to our prospects and delivering confident demonstrations of Dynamics CRM.

You will set standards and encourage business analysis best practice within SFW outside your project team.

Education

The ideal candidate will have a good academic background with at least 2.1 (equivalent alternative qualifications will be considered) or relevant experience.

About You

As a CRM Business Analyst you will:

Be responsible for arranging meetings and facilitating workshops with existing and prospective clients to discuss their business needs, understanding business drivers and communicating these with the wider team

Conduct hands-on, configuration and customisation of the various components of Microsoft Dynamics CRM, with support of developers when required.

Create and present demonstrations to provide a proof of concept to our prospects

Participate in proposal development, plan and assist in estimation of effort/cost

Maintain longer-term vision for the customers solution, helping ensure the team focuses on the most important issues first, thereby ensuring the team continually delivers real value to the customer

Work closely with the team to design solutions to clients business requirements, and solving problems as the need arises

Provide the team with face to face feedback to direct development

Be involved in the whole life cycle of software development, creating an initial backlog, attend sprint retrospective and demonstration / planning sessions

Revise and update user stories throughout the project in response to changing needs and situations, ensuring the Agile team prioritises tasks accordingly

Facilitate the process of defining, analyzing, and testing the requirements for a given sprint

Support the creation and execution of test cases and scripts

Create and Deliver Customer Facing Training and Documentation

Essential skills:

Strong understanding of Agile principles and processes throughout the software development lifecycle

Ability to work collaboratively with the customer team, product owners and third parties as well as the internal team

Independence, flexibility, dedication

Superb communication and stakeholder management skills

Willingness to learn new technology and push boundaries

Confident and coherent delivery of ideas and presentations

Hands on Configuration experience of Dynamics CRM - advantageous

What's in it for you?

We offer competitive perks and proven career progression.

The working environment while dynamic has a friendly, relaxed atmosphere where colleagues with like minds are always ready to help.

We offer variety of different Certifications you will be able to obtain.

There is a good mix of challenging, enjoyable work and fun both in and out of the office.

Salary of up to £40,000 depending on experience

25 days holiday allowance plus UK Bank Holidays

Pension, Profit share, Life Assurance, Gym membership discount, Childcare voucher scheme, Season ticket loan and cycle to work scheme!

This is an excellent opportunity to work within an organisation that is committed to staff welfare and employee relations.

If that sounds right up your street then apply today by clicking on the APPLY button below!

Note: Successful candidates will be subject to BPSS checks. Depending on the role undertaken, further National Vetting checks may be required.