Technical Support Analyst

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Manchester Support Centre

Here at The Co-op, we’re creating our very own digital revolution. We’re going back to our pioneering roots, and using digital technologies to champion better ways of doing business for our customers and communities. We’re agile, we’re open-source, we iterate, we build in the cloud and we believe in the awesome power of multi-disciplinary teams. If this is how you like to get things done, then read on- we might just have the right kind of career challenge for you.

As a Technical Support Analyst at The Co-op, you’ll be part of our second line team supporting the effective performance of our digital services and platforms. Your role will be about getting to the root of problems fast, and collaborating with colleagues across Digital and IT, plus 3rd party suppliers, to find solutions. We’ll look to you to spot recurring issues and work on long-term fixes, and your willingness to challenge the status quo will mean we’re constantly innovating and improving. It’s a big challenge- you’ll be supporting large, complex, digital cloud services with millions of users. But by being a real champion for continuous improvement, and helping us to develop our agile, customer focused culture, you can help to revolutionise our business and make a real impact on our customers’ digital experiences.

To be successful as a Technical Support Analyst, you’ll need proven experience supporting large, complex, digital cloud services. This is data management on a whole new scale: our business has over eight million members, and the potential for growth is huge. You’ll need to be a DevOps devotee: committed to agile working with a great appreciation of digital architecture, landscape and software development techniques that’ll help you make a positive impact on our product and service offerings. In return for your contribution to our revolution, we can offer you great opportunities to develop your skills and progress your career, as well as the chance to help us build something new and exciting.

We’re proud of our pioneering history. And the reasons The Co-op was founded in 1844 are just as relevant today as they were back then. We want to be pioneers for the internet era, and this is a great opportunity to join us on our journey. So if you believe in our purpose, and you’re passionate about supporting real digital innovation, then join us, and make a real contribution to the revival of an iconic British brand...

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