IT Helpdesk Analyst

This job has now expired please search on the home page to find live IT Jobs.

The UK’s national synchrotron science facility, Diamond Light Source, conducts world-class research in virtually all fields of science. Located 20 minutes from Oxford, it sits in a designated Area of Outstanding Natural Beauty and offers rewarding career opportunities.

In this hands on role, you will record and fix user queries (IT support) including installation and configuration of software, IT equipment moves, hardware & software audits and other ad-hoc IT projects. You’ll manage and liaise with internal and external service providers. Your strong technical skills should include knowledge of Microsoft Windows 7 and above, desktop, laptop, networking and printer support in a helpdesk environment.

Mac support and/or Linux knowledge would be an advantage.

The suitable candidate can work on their own and as part of a team, solutions focused, good organiser with strong communication and helpdesk skills.

Key Responsibilities:

- User support of all systems supported by the Helpdesk;

- Resolve, record, and track user calls to completion, keeping the user updated of progress;

- Advise users on software use and setup;

- Ensure and monitor user adherence to Anti Virus and IT Security policy in force;

- Carry out software/hardware Audits as directed by manager;

- New staff support (setup and installation of desktop/laptop);

- Implement IT moves (Move, install & connection IT equipment e.g. Desktop, Laptop and Printers);

- Support other IT divisions as required;

- Liaise and co-ordinate with internal and external systems providers e.g. Site Wide IT department or DELL;

- Participate in general ad hoc projects as required;

- Carry out systems back ups and Networking tasks as required;

- Linux/Multimedia and Mac support if required.

To apply please click the APPLY button.