Technical Customer Support

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Technical Customer Support

Chess are one of the UK’s leading Voice, Connect, Cloud and Digital solution providers, helping over 100,000 businesses grow through innovative technology and expert advice. Not only do we pride ourselves on our award winning service, we are extremely proud to have been placed 2nd in ‘The Sunday Times 100 Best Companies to Work for’ list 2016 after 8 consecutive years in the top 100.

"a GREAT place to work, a GREAT place to be a customer"

Chess are currently looking to recruit a Technical Customer Support person to join the Network Support team. The Network Support team are responsible for providing technical support and maintenance of wide range of Chess products ranging from SAL, Multi-lines and SIP, through ADSL, FTTC, EFM, EoFTTC and Fully Managed CISCO Networks.There will be opportunity for the right candidate to receive sponsorship for industry accreditation such as CCNA, CCNP.

Duties to include but not restricted to:

Provide 2nd/3rd Line Support to our in house 1st line team, diagnosing and resolving issues.

Logging issues with Carriers where necessary via the appropriate path.

Follow Customer Service Plans to escalate issues where necessary.

Providing customers with updates via email, telephone and text messages.

You will need to demonstrate:

Broadband and/or Fixed Line product knowledge

Previous work experience within the telecommunications industry

A good understanding of Networking in a LAN/WAN environment

Exceptional customer service skills

Attention to detail

Ability to work under pressure

Problem solving and analytical skills

Desirable Skills:

CCENT. Network +, CCNA or equivalent

Package Details:

Basic salary: £18,000 - £21,000 p.a. dependent upon experience, reviewed in May each year.

Bonus: £150 pcm KPI bonus and annual bonus OTE £25,080.

Benefits include: Pension, Health Care, Life Assurance and Loyalty Scheme, Company Online Benefits - where you can save money on almost all of your lifestyle expenses from buying a car to eating out in a restaurant. In addition, all our sites provide fresh fruit and healthy breakfast options daily for all our people and we have wellbeing social clubs with the options to do things such as Yoga, Running, Tennis, Golf and much more.

Hours: 37½ hours per week Monday to Friday, normal office hours apply.

Holiday Allowance: 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays

"Play Your Part"

Our growth creates opportunity for everyone to progress their career, to develop knowledge and skill, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. We believe that "if you’re not growing, we’re not growing".

If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.

Please email your CV and covering letter to our Recruitment Department by clicking the APPLY button below!