ISP Service Operations

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The IT service requires a member of staff to cover maternity leave and undertake the delivery of duties within the ISP Service Operations team. The team provide end user and infrastructure support to ensure the department meets and exceeds agreed service levels to its users. You will develop innovative solutions to solve business problems and identify opportunities to drive efficiencies across the Council in addition to providing excellent customer service.

You will need to be able to undertake lifting and handling of heavy IT equipment such as Servers and Monitors.

Key Technical Skills are:

- Infrastructure Support: Windows Server Support

- Windows Server builds

- Full working knowledge of virtual server installation, configuration and support (VMware,XENAPP)

- Microsoft Exchange 2010 support.

- Full working knowledge of backup and restore configuration using Tivoli Storage manager.

- Full working knowledge, ability to support and troubleshoot Server OS - Windows 2003,2008, 2012

- Working knowledge of N-Series/Netapp storage infrastructure

- Knowledge of e-mail SPAM management and content filtering (Barracuda, Secure e-mail gateway)

- Knowledge of Netscaler.

- Knowledge of Anti-Virus deployment, configuration and troubleshooting

- Service Management: Use of ITSM tools e.g. Cherwell, BMC Remedy, LANDesk

- Working to SLA’s & Knowledge of ITIL

Please refer to the Job Profile and additional skill set documents for further information and criteria which will be used for shortlisting.

To apply please click the APPLY button.

Closing Date: 16th May 2016