Senior Support Technician

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Company Overview:

At ORC International, we pride ourselves on attracting the best and brightest talent the industry has to offer. You will be surrounded by creative and forward-thinking experts who embody the mission and values the company has set forth:

We are focused on our clients’ success and search for innovative ways to address their challenges.

We value our colleagues and help each other succeed.

We act with integrity and strive for excellence.

We communicate openly and honestly and treat each other with mutual respect.

We embrace change and are committed to the company’s success.

With ORC International, you are not only making the choice to have a fulfilling career full of excitement and reward, but to have a career full of endless opportunities for development and growth.

Position Overview:

The Senior Support Technician role will be a member of ORC’s UK IT department maintaining systems and providing support for 500 worldwide users distributed across 15 offices and 3 regions (US, UK, and APAC). The successful candidate will be a member of the UK IT team which is primarily responsible for 3 sites and 150 users.This position will be mentored by an experienced system engineer and work closely with local and overseas colleagues in a tight knit global team.

The company is heavily dependent on technology and our IT team works across a wide range of systems & applications. This role will support our business and technical users; therefore it requires someone who is a quick learner and has excellent understanding of computing fundamentals.

Key Responsibilities:

Supporting role for existing 1st line helpdesk technician and escalation point for issues ranging from 1st to 2nd line.

Primary duties include the support and maintenance of workstations/laptops, printers, mobile devices, meeting room equipment, phones, and client-side support of server applications.

Will work closely with the rest of the IT team and assist with server application management.

Automate manual tasks through IT admin tools or scripting.

Assist with GPO management.

General administration duties and staff training.

Maintaining business data, and archiving processes.

Managing backups & system recovery procedures.

Contribute to and maintain system standards & SOPs (Standard Operating Procedures).

Analyze system logs and identifying potential issues.

Support of an extensive SharePoint environment.

Troubleshooting any reported problems escalated from Helpdesk.

Minimum Experience:

A minimum of 4 years experience in 1st and 2nd line support.

Proven interest in IT & actively seeking to extend skills & experience.

Graduate with proven interest in IT preferable.

Required Knowledge:

Experience of Active Directory account management.

Experience of GPO and GPP management.

Experience of Endpoint Security Controls.

Experience of managing Windows Deployment Services.

Experience of managing MS Windows Updates through WSUS.

Proven technical knowledge of Windows 7 & MS Office products.

Proven technical knowledge of meeting room audio and visual systems.

Experience of Exchange 2010 account management.

Proven technical knowledge of desktop and server hardware.

Experience of backup and restore technologies and methods.

Required Skills:

Must have excellent technical problem solving skills, including identifying and addressing performance problems, system defects, hardware issues, etc.

Must be able to work independently and collaborate effectively in a complex environment with multiple teams.

Must have excellent written and oral communication skills, including conducting training or presentations to teams and to internal customers.

Must be able to break down complex technical topics into common language understandable by non-technical/business oriented audiences.

Must be able to train and mentor more junior support staff to aid their career progression and improve knowledge sharing.

Must have excellent organizational skills, follow-through, and be proactive and detail-oriented.

Benefits:

Along with competitive salaries, ORC International offers a competitive benefits package which includes private medical insurance, a non-contributory pension, a season ticket loan and an annual bonus scheme of up to 7% depending on company profit. We are an accredited Investor in People and also offer cycle schemes, flexible working arrangements, time off to donate blood, childcare vouchers and loyalty awards. We actively promote health and wellbeing such as a healthy breakfast on a Monday morning and contribute to health and wellbeing costs such as gym memberships.!!

If you are interested in this position, please send us your CV and cover letter stating your salary expectations - click the APPLY button,

ORC International is committed to promoting diversity and practicing of equal opportunity.