IT Lead, Operational Analytics (multi-channel)

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Janssen is one of the world’s leading research-based pharmaceutical companies, with operations throughout the world and employs more than 500 people in the UK.

The company is committed to being a transformational medical innovator, delivering high value medicines, and has introduced a range of innovative treatments that can make an important difference to the lives of patients with serious health conditions such as schizophrenia, epilepsy, cancer and HIV/AIDS. Medicines developed by Janssen are used to treat around 1,500 million patients every year.

We are part of the Johnson & Johnson family of companies, which comprises around 250 operating companies throughout the world and employs approximately 120,000 people in 57 countries, 6,000 of them in the UK.

The UK In-Market Business Unit IT team is part of the Regional Commercial Pharmaceutical IT Group, and operates in a multi-disciplinary and matrix environment to deliver regional and specialised local business solutions for the UK organisation, and across Europe, Middle East and West Africa.

Working closely with UK & Irish stakeholders, Regional Product Line Owners and J&J Shared Services, the team promote, shape, define and commission business technology solutions in the areas of:

-customer relationship management and engagement

-analytics and reporting

-multi-channel customer engagement through digital channels

-organisational collaboration and productivity

What your day may include;

The UK In-Market Business Unit IT team is currently looking for an IT professional with proven expertise in analytics and reporting to support flawless execution of business activity, and bring creativity and ideas to uncover insights that lead to action in a business setting. This is a permanent position and will involve working with business stakeholders and external customers to shape, define and deliver:

-solutions that support our organisational drive towards greatly increased multi-channel customer interactions in response to changing market needs

-analytics & reporting that support commercial effectiveness with customers (inc. customer relationship management, performance management)

-analytics that help us explore and understand the impact of our programmes that use real world evidence of results/outcomes with our medicines

We look for people who show ambition, determination and the desire to pursue a career. We aim to provide you with opportunities to develop your career, encouraging close co-operation and team-working alongside other functions.

Main Duties & Responsibilities

-Serve as primary technical analytics contact and consultant to UK & Ireland marketing brand teams, medical, healthcare solutions, multi-channel and operations groups for multi-channel focused and real world data reporting solutions

-Work with IT Manager, Operational Analytics to shape and deliver analytics, reporting and dashboards in the areas of customer relationship and performance management

-Work with business partners to identify unmet needs, propose IT solutions, and assist management in in the development of business cases and project charters

-Lead the technical discovery process for potential analytics and reporting projects, scoping needs, gathering requirements and producing functional specifications for a solution build, based on regional and global standards

-Take a regional view on technology solutions, building a good understanding of business practice in other countries through a network of IT colleagues, in order to leverage or create harmonised solutions where possible

-Proactively match business needs with existing J&J technology capability, by showcasing local/regional best practice with key stakeholders, encouraging adoption of core systems and harmonised process, and highlighting value in a business context

-Work with Regional Product Line Owner/s to shape solution roadmap according to business priorities

-Provide rapid prototyping and conceptual designs where requirements are ambiguous or unproven, to ensure real-life usability

-Manage delivery of local/regional solutions through J&J Application Services team, acting as Product Owner in scrum development, or specialist partners

-Manage portfolio by understanding and prioritising business need based on value

-Build links with advanced analytics group of J&J in order to find appropriate application for the latest analytics approaches (e.g. predictive analytics, data mining, natural language processing)

-Ensure J&J information and assets are appropriately identified, valued and protected in accordance with Information Asset Protection policies

Qualifications

Qualifications & Experience

-Degree in Computer Science/Business Information Systems, Engineering or related discipline

-Demonstrated ability to make connections and integrate information across a broad spread of business functions/processes

-Good understanding and demonstrated competence using Excel macros/programming, SQL databases, ETL/OLTP, in-memory analytics and mobile reporting tools to provide business insight

-Relevant experience, some experience related to data, reporting and analytics, inc. hands-on experience with data manipulation/cleansing and report delivery in a business-facing role

-Able to recommend and challenge choices around the best technology approaches (solution design) to meet business needs

-Experience in process-driven environments (SDLC, Agile) co-ordinating internal and external delivery partners toward a single goal

-Certification in Business Analysis (e.g. ISEB Business Analysis Diploma) and Project Management (e.g. PRINCE2, APMP) areas

Skills

-Able to influence across a range of business roles and stakeholder seniorities

-Effective team working

-Ability to build effective relationships with customers, matrix teams, suppliers, partners etc.

-Good at facilitating workshops and meetings, and negotiating

-Genuine passion for technology, understanding how things work, and for applying technology to bring value to businesses/customers

-Continuous learner, able to demonstrate a familiarity with current trends

-Capable to take a "hands-on approach" to experiment and try things if needed

-Can communicate effectively with technical and non-technical stakeholders at different levels

-A basic grounding and interest in statistical techniques, or willingness to learn

If you decide to apply for the position, any personal data which you provide shall be processed by Johnson & Johnson. Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.

We respectfully request Government Officials to identify themselves as such on application; for the purposes of the Foreign Corrupt Practices Act.

To apply, please click the APPLY button.

Closing Date: 1st July 2016