Senior Software Engineer (Python)

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Summary:

The UK’s fastest growing and largest independent energy supplier is seeking a Senior Software Engineer with experience in Python to join the Ask First development team. First Utility is committed to helping customers reduce their energy bills through the use of innovative technology, by offering cheaper tariffs and campaigning for industry change. This opening comes at an exciting stage and offers a fantastic opportunity for you to be part of a

team hungry to make a difference.

We are the ‘Growing Business Awards’ Growing Business of the Year 2014 and the only energy company to have been listed in the fast track 100 for four consecutive years. Our CTO Bill Wilkins ranks as number 10 in the top 100 CTOs to work for in the UK.

Role overview:

The Customer Service Platforms (CSP) department is responsible for a wide range of customer facing and back office applications that are essential to the delivery of excellent customer service. We are an energetic, innovative and multi-skilled agile group split into three development teams: Salesforce (our chosen CRM), 360 (a series of next generation web tools) and Ask First (our innovative and highly successful virtual agent).

We enjoy a close working relationship with our customer service colleagues and take a collaborative and data driven approach to everything we do. Every problem encountered is considered an opportunity for innovation and good ideas are promoted quickly. As a Senior Software Engineer on the Ask First development team you will play a critical role in the development of Natural Language Processing tools including Ask First, our highly valuable virtual agent.

Areas of specific responsibility:

Collaborate with business stakeholders, developers, architects, UX specialists and cross platform testers to deliver innovative software solutions with a key focus on customer experience

Produce high quality, efficient, and defect free software that successfully meets requirements specified as user stories

As a member of a scrum development team take an active part in Scrum ceremonies including sprint planning/review/retrospective meetings and daily stand ups

Participate in code reviews and take accountability for any actions arising from them

Provide mentorship to more junior members of the team

Promote software craftsmanship best practices

Essential Skills:

Working experience of Python 3

Experience of Python web frameworks such as Django or Flask

Ability to work within an layered SOA and use, implement and test RESTful / micro services

Experience of working withNoSQL databases such as MongoDB or Cassandra plus experience of SQL database servers such as PostgreSQL or MySQL

Version control, ideally GIT

Experience of working within a fast paced software environment with a clear focus on customer experience

A solid understanding of Agile / SCRUM methodologies

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of colleagues

Desirable Skills:

Prior experience of Artificial Intelligence, specifically Natural Language Processing, Voice Recognition and Data Mining

Experience of development build tools such as Jenkins

Experience of working with natural language processing (NLP) tools, including NLTK

Exposure to rules based engine frameworks, ideally AIML

Javascript (including React & Node.js)

Experience of TDD, Unit Testing and Continuous Integration/Delivery

Automated testing frameworks

Exposure to Docker

A related Scrum certification

Experience of working in the energy industry would be considered an advantage

Experience of working in a call centre environment would be considered an advantage

The Benefits:

As well as a rewarding career, development opportunities and competitive salary, you’ll also enjoy 25 days holiday (plus Bank Holidays), a pension, the option to purchase childcare vouchers, and become eligible for our staff energy tariff along with other great ad-hoc offers.

As part of the CSP department you will also be encouraged to take 12 research days each year (1 per month) to spend looking into something that is not related to your normal day to day project actives. The key here is to innovate! Try something new, explore that wacky idea you've always had, or play with some new hardware or device that has just hit the market. We believe in putting energy into looking after our teams, so you’ll benefit from BUPA Private Healthcare, cycle to work scheme, a great working environment with relaxation areas to recharge your batteries and free soft drinks available all day. We also have "Fruity Friday" where fresh fruit is available every week for all employees.

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