3rd Line Support Engineer

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About The Role

The key focus of the 3rd Line Support Engineer is to be a point of escalation to provide day-to-day operational support as part of the IT team, assisting 1st and 2nd-line analysts with support queries, incidents, and requests and working as part of the wider technical team in planned public-facing and internal projects and operations.

The 3rd Line engineer will report to the Head of IT Operations. This particular role will specialise in and focus on networks and security, and has the potential to progress further to more a specialised network and security management role.

Day To Day Responsibilities

- Identify current and future infosec risks

- Assist in the infosec validation of new releases and features of the UNiDAYS platform

- Oversee patch management from a security perspective (in both production and operational environments)

- Validate infrastructure (AWS) network security (NACLS and security groups)

- Sit on the CAB as security specialist

- Document infosec procedures and processes

- Oversee access rights changes and auditing

- Assist with penetration and vulnerability testing

- Assist with the roadmap to cyber essentials accreditation and ISO27001

- Help to develop and manage effective monitoring for networks and security metrics

- Assisting with AAA security, threat detection, prevention and management

- Firewall and network device management

- Assisting with the setup of new offices and sites, specifically WAN links, IPsec tunnels, and MPLS

- Support the IT team with general operational support

- Take part in an on-call rota

About You

Passion is the most important quality you can have. We can and will teach someone who is willing to learn. A know-it-all really won’t fit in.

We’re a small team so you need to be versatile and enjoy the variety of working on anything and everything that’s needed. You take pride in your work, and are driven to deliver great solutions.

You push for positive change within yourself, your team, your department and your business. We want to be challenged by you and to challenge you in order to improve us both. Everything is open for review and we take continuous improvement seriously.

You have a good sense of humour and excellent communication skills. You have the ability to listen and take critical feedback as well as contribute to group discussions and can articulate your opinions concisely. It’s obvious to everyone around you that you have fun with your work and with your co-workers - because they are doing the same.

You love to teach and learn from your co-workers and we love to teach you too. Tell us what you have been reading recently and what has been piquing your interest at the moment.

Key Skills And Experience

- A specialist in networking, with exposure to large, distributed operational networks with high availability demands

- Comfortable working with critical systems, and with mature change management

- Experience of maintaining a posture of compliance

- Excellent problem-solving and analytical skills

- Demonstrable experience in information security, particularly with reference to firewall rule management, version control, and configuration management

- Exposure to validation of new software releases

- In-depth knowledge of networking, TCP/IP and the OSI model

- Understanding of routing protocols such as EIGRP, BGP, and OSPF

- Enthusiasm for identifying weaknesses and vulnerabilities

- Knowledge of Cyber Essentials, ISO27001, PCI-DSS, Sarbanes-Oxley, and other security requirements

- Ability to carry out comprehensive security audits

- Knowledge of social engineering attacks and blue team/red team testing strategies

- Experience working in IT, network support and management, and/or infosec roles

- Experience in multi-site organisations, ideally in a globally distributed infrastructure

- ITIL foundation (desirable)

- CompTIA N+, Cisco certifications or similar (desirable)

- Graduate degree (ideally in computing, science, mathematics or related subjects)

About UNiDAYS

We aren’t an agency with external clients imposing impossible time/budget deadlines, our platform is our business and so ensuring a consistently high level of quality is paramount.

Our guiding principles are:

- Zero Technical Debt

- Elimination of Waste

- Scalability and Performance

- Continuous Improvement

Everyone is equal and encouraged to work with each other as best suited to solve problems. If you’ve got an idea or a request then there’s no red tape. If you can demonstrate its worth then it’s likely to happen - be it the use of a new technology, a piece of equipment or a change to our entire development approach.

We try our best to apply Occam’s Razor to everything we do. Our product owners and stakeholders truly understand the value of iterative development and embrace the process of continual improvement.

We’ll buy you any licenses you need to be productive. We’ll send you to any interesting conferences you can find, as well as support you if you want to be a speaker. We regularly attend, sponsor and speak at our local meetups and believe in supporting and giving back to the community. We’ve run free training workshops in the past and are looking into Code Club sponsorship.

We have a fun, fast paced and social working environment. We use Slack for internal comms (i.e. GIFs), use Git properly, have a formidable Unreal Tournament team, a regularly stocked snack/soft drinks/beer fridge, games room with a Wii U, N64 and PS4 and bake cakes on Thursdays (compulsory).

We offer a competitive base salary, company bonus scheme, 31 days flexible holiday (including bank holidays), tram to work scheme, childcare vouchers and even 4.30pm finishes on a Friday during summer!

Come join us, you’ll love it as much as we do.