Service Desk Analyst - Day Team

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Spire Healthcare is the second largest provider of private healthcare in the UK with 39 hospitals employing over 8,000 staff and treating 930,000 patients each year. Spire's IT department routinely has high customer satisfaction and staff satisfaction results.

Our Vacancy:

We require an enthusiastic and effective Service Desk Analyst within our busy, 24x7 Service Desk. You must be highly customer focused with a real interest in IT. Your role will be to provide 1st line support for Spire Healthcare.

You must be well spoken, articulate and have an excellent telephone manner and confidence in dealing with people at all levels. You need be logical and structured in your thinking and be able to carefully follow policy and procedure to methodically handle and resolve issues.

Tasks:

To ensure customer faults are entered into the LANDesk Service Desk system, advising the caller of the unique reference number assigned to the fault. In the event of system failure, manual recording of all customer faults, entering the details into the Service Desk system once the system is restored.

To ensure regular updates are provided to the customer for all tickets raised. This will include ensuring regular updates are received from third party companies, and support teams, and are entered into the ticket.

To ensure that faults are resolved in accordance with the customer's SLA and escalating faults in accordance with procedures which are in breach of the SLA.

To ensure various account administration tasks are completed according to specific processes - including AD accounts and accounts for various bespoke systems.

To promote proactive support actions to prevent errors reoccurring.

Working Conditions:

You will be required to work Monday to Friday, 8 hour days as part of a large Service Desk Team.

Location: Spire IT Centre, York

Salary: Dependent on experience

We commit to our employees well-being through training, support and reward. We offer employees a market competitive basic salary and bonus opportunity as well as a comprehensive benefits package which includes contributory pension scheme, life assurance, private medical cover, wellness screening, eyesight tests, childcare vouchers, cycle to work gym membership, transport season ticket loans and a motivating workplace environment.

Closing Date for Applications: 23/09/2016

All applications for this vacancy should be received by 19th September 2016, however this date may be brought forward when sufficient applications have been received.

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