SC Cleared PMO / Project Manager (WAN, IPVHN, SDH)

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SC Cleared, PMO & Professional Services Project Manager with previous Government Project Delivery, eg HMT; CPS; HO; Cabinet Office, etc. Required to join a leading communications company for a 3 month contract with a circa of £330-350 per day, based in Basingstoke.

(may consider BPSS if SC eligible)

Summary

In This role the Project Manager acts as the single point of contact for assigned customer facing Professional Services projects where a customer is paying for Project Management Services. The projects vary in size and complexity and typically have significant revenue scope and are highly complex in nature.

The Professional Services Project Manager is expected to have a deep understanding of Project Management concepts and can apply methodologies (preferably PRINCE2) to a project of a technical nature to successfully manage project to time, budget and quality specified. The Project Manager manages all interactions on the project from the customer order and contract signature through to implementation and closure to ensure the highest levels of customer satisfaction.

Essential Duties

* Hold internal kick-off meeting to review solution, all dependencies, actions and timelines

* Act as central point of contact for all internal stakeholders

* Work closely with Project Customer Care Managers to ensure all system updates as applied as necessary in line with the project plan

* Ensure detailed network design is produced and design is understood by internal and external stakeholders

* Ensure orders loaded by Sales accurately reflect solution and design sold

* Hold customer kick-off meeting

* Act as the customer face within the client and as central point of contact for customer to ensure a high level of customer satisfaction

* Produce outline project plan and critical milestones

* Produce outline PID and communications plan, gain internal and external stakeholder acceptance sign off

* Agree priority site list, test plan and customer acceptance criteria

* Update and provide weekly RAID (Risk, actions and issues depository)

* Manage all risks and issues during the project and mitigate risk accordingly

* Hold minimum weekly update call/meeting with customer and any face to face meetings necessary as per communications plan

* Update and issue weekly project plan to customer and update Work In Progress (WIP) reports to track progress

* Hold weekly update call and meetings with all internal stakeholders - Offnet Provisioning Team, Circuit design and build teams, Dimension data/Fujitsu for kit procurement and pre-stage builds

* Communicate and schedule in access for 3rd party Local Access Providers for surveys, fibre builds, Fit & Test of equipment and report back to client

* Manage procurement of managed Customer Premise Equipment (CPE), routers, build, pre-stage and testing of with NP&I team

* Manage internal fibre team and co-ordinate all activities for on net builds build out to customer premises

* Agree and raise change controls with the customer when scope deviates

* Manage stage 1 router installs and testing and own any issues from the installation

* Manage the stage 2 activation activities when customer wants to connect and migrate LAN

* Managed project closure activities, lessons learnt and milestone sign off

Key Skills

* Attention to detail with good organisational capabilities.

* Ability to prioritise with good time management skills.

* Must already be SC cleared (may consider BPSS)

* Previous Government Project Delivery, eg HMT; CPS; HO; Cabinet Office, etc.

* Ability to manage multiple projects simultaneously

* Ability to manage Stakeholders both internally and externally Knowledge, Skills or Abilities

* Working knowledge of Microsoft Office Suite

* Good to basic telecommunications technical knowledge required

* Managed migrations/swaps of circuits

* Managed office moves

Key Technologies

Good understanding of the following technologies:-

WAN deployments, IPVPN, SDH, Dark fibre, Ethernet products, VOIP, Optical & DWDM networks, Security Products, Wi-Fi installs, Cisco Product knowledge desirable.

Education

* Bachelor's Degree preferred

* PRINCE2 certification preferred

* Field Of Study: Telecommunications or related field

* A combination of education and experience is acceptable

Language skills; English (essential)

Please note that candidates will need to have SC clearance but may be SC eligible.