Service Desk Analyst

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Redgate is looking for a Service Desk Analyst to join our IS team and help deliver top quality IT services to Redgate users.

We’re looking for an enthusiastic and motivated individual who is able to provide user-friendly, customer focused service desk and technical support to all IT users. We’re looking for someone who is technically capable of working in a predominantly Microsoft-based environment, but is keen to develop skills across a broad range of technologies. The role’s main responsibilities will consist of first line support, but it will also involve taking part in the investigation and deployment of user facing projects.

If you like the sound of this, then we’d love to hear from you! To apply, simply upload your CV and covering letter or get in touch with if you’d like to talk to us first.

What makes you Redgate’s next Service Desk Analyst?

-You have extensive experience working in a similar role and you care deeply about customers

-You have excellent spoken & written communication skills and an ability to prioritise and organise workload

-You have a genuine interest in technology, a desire to learn and a questioning, analytical mind

-You’ve got strong problem solving abilities with excellent attention to detail and the ability to manage multiple tasks simultaneously under pressure

-You’re able to identify ways to deliver improved service performance to Redgate users

-You have a strong desire to contribute ideas for improvement and keen to participate in the project processes to contribute to improved IT services

-You have extensive technical knowledge of multiple vendor and form-factor hardware such as Dell, Apple and Microsoft

-You have experience administering Windows server and Microsoft Active Directory and extensive experience supporting Microsoft operating systems as well as desktop and cloud based applications

-You’ve got experience of asset management tools

-You have strong peripheral knowledge (printers, disks, USB devices and Wi-Fi hotspot technology such as MI-FIs)

-You have a working knowledge of Microsoft SCCM including software deployments and build creation

-You’re got an awareness of or experience with network infrastructure and virtualisation technologies such as Hyper-V or VMware

-You’ve got an awareness of or experience with SaaS, IaaS and PaaS technologies

What would help?

-Experience administering Zendesk helpdesk software

-Experience administering Mac OSX

-Experience working in a software development environment

-Experience or interest in open source technology

-Knowledge of the Office 365 platform

-ITIL foundation certification