Service Centre Technician

This job has now expired please search on the home page to find live IT Jobs.

The role

Camden are looking to enhance their leading IT team and are looking for a hardworking and dynamic Service Centre Technician to complement the group.

You will provide first and second-line support on IT related service calls from software to hardware on a range of platforms, providing basic user account administration and troubleshooting. Act as a single point of contact for phone calls, emails and desk side from staff regarding IT issues and queries.

Provide specialist technical expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software.

About you

-You will have resolved technical issues remotely or at user’s work location.

-Have a strong customer focused approach

-Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office, plus knowledge of: VPN, remote assistance, Citrix and mobile device management.

-Windows hardware repair/replacement, troubleshooting skills, imaging, MFD printer troubleshooting and repair.

-Good Incident and Problem Management experience: Managing incidents including business expectations and communication and dealing with complex issues and route cause analysis .

-ITIL knowledge

-You will have advanced experience of Active Directory and GPO administration.

-Will have provided support to an Agile workforce where SCCM, Skype for Business, SharePoint, tablets, smartphones and laptop are in use.

About us

We are located in modern award winning offices at Kings Cross overlooking the open space of Granary Square. You can expect an exceptional range of benefits including discounted access to the onsite Leisure facilities with swimming pool, recognised high performance reward, flexible and agile working hours and benefiting from a leading pension scheme.

You can see full details of our excellent benefits at www.togetherwearecamden.com

Make it work for you. Make it your Camden.

Discover and Diversity

To "discover" more about Camden and our commitment towards diversity, equality and safeguarding, please click the APPLY button.

How to apply

To apply for this job please click the APPLY button.

In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Closing dates for applications: 23:59 Sunday 9 October 2016.

Interviews to be held: w/c 17 or 24 October 2016.

Please quote ref: LBC02028.