IT Service Delivery Manager

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We are currently looking for an IT Service Delivery Manager to champion an IT service culture within our organisation. The successful candidate will promote a service that continually improves quality and customer satisfaction.

With circa 1300 staff based in two main locations and peripatetically across the UK and abroad, we enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices.

Information is a major product of the agency and as such, the role of IMD is to ensure the smooth provision of information to those people who need it. We do this in various ways, from the provision of the internal IT and communications systems to the whole suite of products and services that our external stakeholders rely on.

We are one of the first civil service organisations to successfully implement a SIAM framework of services for IT and we are looking to strengthen our partnering and relationships with key suppliers.

Purpose of the role:

This role sits within IT IMD and represents all IT services provided to MHRA. It is specifically focused on the Service Delivery aspects of running an internal SIAM operating model supporting the Service and Commercial Management team. The role will report to the Senior Service Delivery Manager within the team.

You will be required to work autonomously to enable and champion an IT service culture within the MHRA. You will actively work to develop and strengthen ITSM-based management processes and controls to ensure quality is maintained to meet business requirements. You will manage and oversee a complex multi-supplier management environment, including an offshore, near-shore and onshore supplier mix.

We are looking for someone who is qualified or experienced in a computing discipline or business function. The ideal candidate will be ITIL v3 certified

The role is full time/permanent.

For more information and to apply for this role please click the APPLY button.

Closing date for applications: 06 December 2016