Software Support Engineer

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Want to be part of a dynamic team that works with some of the largest organizations across the globe? We have an excellent opportunity for a Software Support Engineer to join our EMEA team, based in London Euston. This role will be instrumental in providing technical support directly to our customers.

Whilst 1-2 years’ experience is preferred, we also welcome applications from recent graduates who have a depth of technical expertise.

This role offers the chance of great career progression and the opportunity to expand responsibilities across pre and post-sales business activities, including technical consulting. We offer a relaxed and friendly atmosphere that allows highly motivated people to excel.

OUR COMPANY

Avolution has developed the most advanced enterprise modelling software on the market today, based on years of patented university research. We take great pride in the knowledge that our ABACUS product is used every day by thousands of employees of Global-2000 companies, in over 100 countries throughout the world.

RESPONSIBILITIES

- Analysing, resolving and managing customer support issues (first line support), whilst building on-going relationships with our client base.

- Management of software releases and installation.

- Provide support for license management, as well as pre-sales, marketing and service delivery functions

- Provide assistance with software testing and documentation.

ESSENTIAL SKILLS/EXPERIENCE

- Bachelor’s degree in engineering or a related field

- Knowledge of development environments, Microsoft Visual Basic .NET and Apache Subversion.

- Excellent knowledge of MS Office products (including advanced excel skills), Windows operating systems, database management.

- Great customer service skills, with logical problem solving ability.

- Good written and verbal skills with sound command of English.

- Able to work both independently and as part of a team.

Previous experience is preferred but not essential. This could include roles such as: Software Engineer, Applications Support Analyst, Helpdesk, IT Support, Application Support, .Net Developer, Technical Support, Software Tester etc.

Candidates must have the right to work in the UK. Avolution is an equal opportunity employer.