IT Support Consultant
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IT Support Consultant
Solihull, West Midlands
£Competitive
Our client is a global provider of technology systems and solutions across the entire insurance industry. They provide core technology solutions, distribution and trading capability, advanced analytics and solution delivery.
They work with 8 of the top 10 UK insurers, 4 of the top 10 global insurers and over 40% of UK brokers. Our client’s broking technology processes transactions worth over £5 billion gross written premium and their teams are responsible for developing and delivering some of the most cutting edge software in the insurance market. By helping customers to define their requirements, our client maps the journey and builds the solution.
They are looking for a talented Support Consultant to join their Customer Support Team based in their Solihull office.
What being the Support Consultant with our client will involve:
As the Support Consultant for Customer Support, you will manage the performance of services to clients and ensure that the service levels are achieved. As the senior in the team, you will be responsible for the resolution of complicated support issues escalated from support team members (both 1st and 2nd line) providing specialist knowledge and support to the team. A key part of the role will be to lead communications with clients through to issue resolution. As a consultant, this role will report on performance against all SLAs across the team to the Support & Operations Managers, ensuring issues are escalated in a timely manner.
Based from our client’s Solihull offices, there will travel across the UK.
What experience our client looks for from you:
- Strong knowledge of the general insurance industry is essential for this role
- Experience of working on a Service Desk, analysing and resolving complex client issues
- Experience of working in an IT Service management capacity
- Proven people management skills
- ITIL service delivery qualification
A working knowledge of one or more mainframe systems i.e. I90 is highly desirable.
A career with our client:
Our client believes the most valuable asset for any business is the people it employs. It is crucial therefore to employ and invest in the best. They have a strong, clear vision - to be the leading provider of insurance technology software - and their values describe what makes them unique, and captures the spirit that runs through everything they do. The Support Consultant plays a crucial role in delivering their vision and values through you, your team and the business.
Our client reserves the right to withdraw a vacancy prior to the closing date.
They currently have a PSL in place and the company is not looking to engage wider to this PSL.
To apply for the role of IT Support Consultant, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: IT Support Consultant, Service Desk Analyst, ITIL Support Consultant, Service Desk Team Leader, Service Desk Consultant, IT Support Team Lead, Senior Support Consultant.
