Roadside Facilities Project Coordinator (Policy Advisor)

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About Us

Highways England is the new Government company that operates, maintains and improves Englands network of motorways and major A roads. This network is around 4,300 miles long and while it represents only 2 per cent of all roads in England by length it carries a third of all traffic by mileage as well as two thirds of heavy goods traffic, making it the backbone of the country.

Professional & Technical Solutions (PTS) is responsible for supporting the strategic planning and delivery of Highways England services on the strategic road network PTS includes the technical services, health & safety, sustainability and diversity agendas for the company whilst also providing internal and external communications expertise. Key priorities include supporting world class operational delivery through technical advice, ensuring compliance with European Union regulations, driving improved safety and implementing continuous improvement techniques and processes.

The Customer Service Standards Division aims to better understand how customers perceive our products and services and to drive transformational change across the business to improve the customer experience, internally and externally.

For further information on Highways England, please visit our website: http://www.highways.gov.uk/highways-england/

Job Description

Highways England is currently recruiting for a Roadside Facilities Project Coordinator to be based in Manchester.

You will be part of the Roadside Facilities team that leads nationally on key aspects of roadside rest facilities.

They are responsible for projects, compliance, signing advice, policies and policy developments that improve and maintain customer service and standards in line with our customer service strategy.

You will be part of a team delivering improvements both internally and externally that will support changes to policy or legislation and ultimately have a positive impact on customer experience in support delivery of the second imperative and the User Satisfaction KPI.

Responsibilities

- Support the team in giving practical advice to support consistency of approach in relation to roadside rest facilities, policy, processes and procedures produced by DfT, Developers, OGDs and Planning stakeholders in accordance with current legislation and regulation.

- Assist with written communications to customers and stakeholders, on roadside facilities matters to include customer service, planning, commercial interests, and Government led initiatives.

- Support team members in enabling company reputation/s to be maintained and improved and new relationships to be built in order to enable new entrants to the market to do business with us.

- Provide timely and informative reporting against performance objectives highlighting risks and issues to inform effective decision making.

- Support the team to work collaboratively across organisational boundaries, ensuring effective liaison between areas of operation to deliver against corporate and directorate objectives.

Experience, Skills and Qualifications

- Experience of supporting projects/ work-streams that contribute to a larger programme of work.

- Experience of managing or supporting business change.

- Experience of working with stakeholder relationships that are broad ranging and may conflict.

- Experience in the fields legislation, hospitality and tourism.

- Experience of supporting delivery through others.

- Qualification or relevant experience in project management.

Apply

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

Please note that Highways England reserve the right to close the advert before the advertised closing date should a sufficient response have been received. Therefore, please complete your application as soon as possible to avoid disappointment.