Service Delivery Coordinator

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What makes it so great to work here? Firstly, It's the people. 1,300 of us from 44 different nationalities working across 11 offices in the UK and Ireland. It's also our clients. We get to work with the world's biggest and best brands. Most of all though, it's the culture. We want you to be you - and we want to help you excel and grow in your career with us.'

- 25 days holiday rising to 28 with long service

- The option to buy even more holiday!

- An opportunity to work with the UK's leading manufacturers

- A great contributory pension with a highly elite pension provider

- Fantastic private healthcare package

- First class training support and development opportunities

Do you want to join our Retailer Team where you will get to work with some of the biggest and best brands in FMCG? We are looking for a Service Delivery Coordinator who will focus on delivering first class service to our clients. You will MAKE A DIFFERENCE by training, selling and relationship building using your technical expertise to answer their needs.

You'll be accountable for making sure all clients and the internal teams are trained and comfortable using Nielsen's Service Platform. This includes group training sessions, Onsite training with the clients, Manchester based sessions with the Co-op Head office and supporting the sales process. This role allows you to work with many parts of the business and many clients, having a great customer focus is paramount to success in this role!

This position is a perfect fit for you if your strength is in outstanding customer delivery and delivering strong training sessions. By joining Nielsen, you will be part of a team within a fast-paced and demanding environment, and have the opportunity to interact with other areas of the business.

Key accountabilities for our roles include:

- Creating and running training sessions for clients

- Working closely with the Co-op to manage the key partneships we have

- Providing service management, working with other departments as necessary to solve queries

- Accountability for the Sales process, ownership of tracking through Salesforce, monitoring progress and closing opportunities.

- Building and maintaining good relationships with direct client-facing colleagues

- Become a subject Matter expert to help the Client interact with our systems

- Collaborating with all teams at Nielsen to ensure that all work is connected to the clients needs

Qualifications

To succeed in this role you will need:-

- Previous training experience is desirable

- Strong delivery or implementation administration skills

- The ability to demonstrate good customer service skills across all media and with a passion for technology (phone, web chat, email and face to face)

- Excellent task management and prioritisation skills.

- Open to running client facing training session.

- Motivated through achieving results.

To apply please click the APPLY button.