IT Support - Tech Startup

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IT Support

ABOUT THREADS

Threads is an innovative, luxury fashion personal shopping and commerce business. Through social and chat, we inspire our international client base to discover the rarest and most beautiful luxury items. We then search the globe to procure them for our clients; this is the future of retail.

Threads is in Tech City’s Future Fifty programme which recognises some of the UK’s fastest growing businesses.

THE ROLE

We are looking for an IT guru to join our fast-growing team. You should love to work with Apple products. This is a new in-house role so you will have the opportunity to own and develop the company’s IT infrastructure.

The role would be ideally suited to someone who is self-motivated, technically competent, conscientious and a responsible team player.

We are entering into an exciting scale up phase and are looking for individuals who relish the opportunity to grow with the company.

KEY RESPONSIBLITIES INCLUDE

- Use your problem-solving and people skills to ensure swift resolutions to technical problems of every kind.

- Provide insightful advice and friendly, hands-on technical support of Apple products to +50 users

- Managing the security of the infrastructure, deploying and maintaining appropriate backup procedures for critical application data both on macOS and iOS

- Deployment of an MDM solution that includes apple device enrolment and automatically manages backups of contacts and critical Whatsapp data ensuring backups are successful and restores regularly tested

- User management and support of all applications used by the business including Slack, Trello, G-suite, Whatsapp, Censornet, Sophos

- Procuring and setting up laptops and macs for all new joiners and managing leavers

- Setting up new joiners iPhones and troubleshooting any issues that arise with the team’s devices

- Ensuring documentation is up-to-date and providing user support documentation to the business proactively

- Completing administration, tasks and relevant security policy compliance

- Auditing local hardware and software and managing complete list of assets

- Working with external vendors

SKILLS

- 3-4 years hands on IT industry experience as a Support Engineer working directly with end-users

- Apple Certified Support Professional desirable

- Experience in managing vendor relationships and ensuring services are provided to agreed service levels

- Knowledge-of IT infrastructure technologies and processes. A good understanding of communication protocols, network devices, hubs/switches/ router diagnostics and configuration

- Web-Based and Mobile Technologies Incident Management experience on a Service/Help Desk Infrastructure and installation experience would be advantageous

- Ideally you will have gained solid experience working in a reseller of Apple enterprise solutions

- Up to date Technical Knowledge with regular self-development.

- Excellent time management skills and the ability to make decisions quickly and follow process

- Maintain composure and user focus while troubleshooting and solving issues

- Tactful, diplomatic and able to thrive in an ever-changing environment as the infrastructure evolves

- Flexibility to regularly rotate through different technical specialties and skill sets

- Ability to work proactively, under pressure and independently with minimal direction

To apply please click APPLY now!

Key Words: IT Support, Support Engineer, Technical Support, IT Infrastructure, Support