FastTrack Engineer (Azure, Microsoft)

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We have an excellent opportunity for FastTrack Engineer to join on an initial 3 - 6 month contract based in Reading. CVs are being reviewed by the hiring manager immediately so please submit your application immediately

The FastTrack Engineer role will be responsible for the technical aspects of onboarding customers and partners which includes provide proactive guidance and remediation assistance. You will help transform the traditional on premises deployment approach to an automated Onboarding Service for corporate customers

As the FastTrack Engineer for this business you will drive the technical execution and provide automation improvements to maintain customer and partner satisfaction during the 'Deployment' phase. You are responsible to deliver the customer Onboarding & Migration Experience for a range of Microsoft products including Office 365 while utilizing the company's IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and internal business groups. The FastTrack Engineer role will require developing exceptionally strong and transparent working relationships with the aforementioned teams to deliver expected customer and business results.

Your specific responsibilities will include:

· Execute, manage and lead a set of Microsoft Cloud Services customers and partners through the technical process.

· Proven history of demonstrated technical skills and leadership

· Assist customers and partners with configuration of onboarding tools and processes technology

· Analyze, develop and communicate key process and technology improvement

· Provide continual feedback for the FastTrack processes and entire deployment cycle.

· Develop, foster and maintain effective customer and partner relationships maintaining CSAT

· Be responsive to customer needs.

· Develop foster and maintain effective working relationships with engineering, marketing, Enterprise ServicesSupport and field sales and partner teams to deliver key business metrics

· Be recognized as an Microsoft Leader and evangelist

· This role may require occasional travel

CVs submitted to Sophie Garty in the first instance sophie . garty @ experis . co . uk / 0161 924 3651