Facilities Manager

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Reports to: Director of Building Services

This is a full-time, permanent position on Crick Terms and Conditions of Employment.

SUMMARY

The role of Facilities Manager will be responsible for the operational management and coordination of all Soft FM services at the Crick, monitoring and reporting on service standards/KPIs and ensuring customer satisfaction. Effective liaison and engagement with the users and customers of the facility will be a key part of this role.

The post holder will develop and maintain close and effective working relationships with all users in the building both science and operations. Also draw upon input and resources available from user groups, contractors, service partners and external consultants, whilst also understanding the requirements of guests and the public visitors to the institute. They will also work closely with the Logistics Manager, Head of Security, and Comms/Events Management as well as other members of the wider Building Services team.

The Facilities Manager needs a thorough understanding of all aspects of the Soft FM service provision, building operation and user requirements. In particular the ‘front of house’ activities such as catering, reception, cleaning and audio visual. They will define and monitor the standards and procedures that the Soft Facilities team works to, as well as providing training and support. They must work flexibly as part of the team, and will work closely with the wider Building Services team to ensure adequate knowledge transfer in order to reach operational excellence across the board.

The post holder will be required to work quickly and efficiently to resolve complex operational challenges which require immediate attention. These are often for highly important Scientists and members of the executive committee which will require quick thinking and the ability to utilise resources at his/her disposal.

The post holder will have a strong understanding of contractual and commercial management, with an ability to analyse and respond to commercial issues as and when they arise.

KEY RESPONSIBILITIES

These include but are not limited to;

- Manage the day-to-day activities of the services to ensure contractual compliance and customer satisfaction.

- Provide overall contract governance for outsourced Soft FM services including financial and commercial budgetary control, reporting, and service performance reviews.

- Work with the procurement and contract/commercial teams to develop specifications of work, tender documentation, and cost models. Lead the team when tendering for new Soft FM services and for renewal of existing contracts

- Develop and control budget for Soft FM services

- Embed the values of the Building Services team, and the Crick, into the ‘front of house’ services to ensure a consistent and professional delivery.

- Liaise with other FM functions (e.g. helpdesk, engineering) in order to gain maximum synergies and cost effective work arrangements.

- Monitor all Health and Safety compliance requirements associated with Soft FM services when the building is operational.

- Monitor, support and continually develop service level agreements/KPIs.

- Be the focal point of contact for users/customers and provide the highest level of customer service by continuously seeking feedback and suggestions from building occupants.

- Support the Building Services team with whatever unforeseen challenges the new facility presents.

- Support the continued development and effective use of the CAFM system, and

- other related IT systems

- Work with the Director of Building Services Continually develop and improve the Soft FM Services offer.

ABOUT US

The Francis Crick Institute is a biomedical discovery institute dedicated to understanding the fundamental biology underlying health and disease. Its work is helping to understand why disease develops and to translate discoveries into new ways to prevent, diagnose and treat illnesses such as cancer, heart disease, stroke, infections, and neurodegenerative diseases.

An independent organisation, its founding partners are the Medical Research Council (MRC), Cancer Research UK, Wellcome, UCL (University College London), Imperial College London and King’s College London.

The Crick was formed in 2015, and in 2016 it moved into a brand new state-of-the-art building in central London which brings together 1500 scientists and support staff working collaboratively across disciplines, making it the biggest biomedical research facility under a single roof in Europe.

The Francis Crick Institute will be world-class with a strong national role. Its distinctive vision for excellence includes commitments to collaboration; to developing emerging talent and exporting it the rest of the UK; to public engagement; and to helping turn discoveries into treatments as quickly as possible to improve lives and strengthen the economy.

KEY EXPERIENCE AND COMPETENCIES

The post holder should embody and demonstrate our core Crick values: Bold, Imaginative, Open, Dynamic and Collegial, in addition to the following:

Essential:

- Experience of implementing and managing Soft FM services in a complex, high profile building environment.

- Demonstrated focus on health, safety, and compliance.

- Experience in use of industry standard CAFM systems to support effective planning, execution, and reporting of Soft FM services.

- Practical knowledge of co-ordinating a variety of Soft FM functions both in-house and contracted services.

- Experience of coordinating large events, including those involving high profile public figures

- Experience of writing specifications, procurement processes, & tender analysis.

- Experience of managing contractor performance, use of SLA’s to provide service delivery information and able to set up contracts by writing service specifications and being part of tendering evaluation team.

- Experience of financial and budgetary control, managing budgets up to £5m pa.

- Knowledge of general procurement and contract management, including SLA’s (principles and application) and performance monitoring techniques.

- Excellent written, numeric and computing skills (including Excel).

- Demonstrated problem solving skills.

- A self-starter and strong team-player, flexible and able to work effectively without close supervision.

- Excellent interpersonal and communication skills, and able to develop excellent customer/supplier working relationships.

Desirable:

- Professional qualification in Facilities Management from an appropriate professional body e.g. BIFM, IFMA

- Experience of working with high containment and/or animal facilities.

- A working knowledge of Hard FM and associated building systems, plant, and equipment.

- Experience of regulatory and legislative requirements in respect to but not limited to Home Office, HSE, British Standards and ACDP.

- Experience of establishing soft FM services in a new facility.

- Working knowledge of project management techniques & methodologies such as Prince 2

Please note: all offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.