Contract Performance Analyst

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Cafcass supports over 115,000 children and families each and every year, safeguarding and promoting the welfare of children, putting their needs, wishes and feelings first and ensuring their voice is heard at the heart of family court proceedings.

The targeted use of technology is what puts us at the forefront of our industry and there’s never been a better time to join us, as we invest in a significant expansion of our IT team.

As a Contract Performance Analyst you will be part of an increasingly digital, national organisation that is continually investing in our staff in order to drive performance and efficiency within a workforce that is diverse, flexible and highly mobile.

We have already made great progress towards a fully cloud-based technology stack and the successful candidate will play a key role in driving this strategy forward. If successful, working as part of team, alongside another Contract Performance Analyst and reporting to the Contract Manager, you will be responsible for:

- Working closely with the contract providers to ensure all areas of financial and service performance are appropriately monitored and reviewed.

- Ensuring the successful flow of information between Cafcass and third parties.

- Reviewing supplier performance data to ensure consistent and acceptable use of recording, mitigation and other measures, while also identifying and making recommendations for service improvements.

- Ensuring asset recording is effective and supports continuous improvement in terms of value for money.

- Monitoring trends in service to develop future contract delivery.

Is this challenging role for you? If so, let us tell you a few things we’re looking for in the successful candidate. You’re likely to:

- Have a Foundation Level IT qualification or equivalent experience.

- ITIL qualification highly desirable.

- Be used Working with external service providers.

- Have experience of IT service management in a multi-supplier environment.

- Be able to provide IT advice and guidance to a range of staff.

- Have project management experience is highly desirable.

- Have demonstrable experience in a largely Microsoft product environment (i.e. Windows 10, Office 365 and SharePoint).

- An interest in analysing data and simplifying complex information to a wider audience.

We’re flexible on location and offer home and remote working. The successful candidate would ideally be based from either our Bloomsbury (London) or Leeds offices for 1 or 2 days a week. We also provide a competitive and rewarding remuneration and benefits package, including:

- Generous holiday entitlement.

- Membership of a Local Government Pension Scheme.

- Flexible and remote working.

- Potential to bring your continuous service with you providing enhanced benefits.

- Health and wellbeing support including healthcare scheme membership.

- Childcare vouchers.

- Cycle to Work scheme.

We look forward to receiving your current CV highlighting your suitability for the role of Contract Performance Analyst. If you would like further information on why you should join Cafcass, please visit out website.

Please note we are also recruiting a Senior Technical Architect, Technical Analyst, and Service Delivery Officer to join us so if you feel you may be better suited for one of those roles please visit our website.

Finally, we want to let you know the timescales we’re working towards.

Closing date: 16 May 2017.

Interviews: 22 May 2017.

To apply please click the APPLY NOW button.